Question about anti virus software
HI, i've had my Toshiba for over two years and have Webroot installed. Never a problem until my stepdaugther used my computer one night (and never again since then)--she installed some software on it, and it completely messed up my computer. I managed to save it by using Webroot and it seems to be working okay now. I am getting a lot more popups though which are very annoying. I did see that Webroot is not good for picking up viruses from email, more for web site issues. Is there another antivirus that is good for email (i think she opened an email on here and that may have contained something that is causing these popups). I saw Norton at Sams Club yesterday and think that may be a good one for email viruses. Thanks so much for any help!
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I wonder if the issue with the computer is not actaul virus/malware infection but rather what is referred to as PUA's. PUA's are the 'additional', 'sponsored' software provided 'free' or as a 'trial' that often get installed when you are installing some else that you actually do want. For example: you receive a notice of an updated version of Adobe Reader or Flash and so you dutifully download and instalt. Are you very carefull to read every screen and always use Advanced options when available? If not, you have PUA's installed.
A lot of these 'free trial' crapware PUA's are browser extensions that while not actually malware/virus, do tend to make the browser a bit tempermental as they interfere with browser settings.
Webroot has historically focused on malware, and as PUA's are generally not true malware they have not been detected. This is changing.
Some of the PUA's are actaullt Av software, legit ones, themselves. I re-installed Adobe Reader this last week and it attempted to allow McAfee AV trial to piggy back in with it. On some computers, this could cause a problem in my own opinion.
Your pop ups may be caused by adware, not malware. Again, if the application driving the pop ups is not actually attempting to steal data, personal information or other actual destructive behavior, Webroot is possibly not going to detect it as it is essentially a PUA.
I am not as good with what methods to take to remove adware type things, and being on a mobile device I do not have some resources available that I do on my home computer.