Best answer by ProTruckDriver
View originalredownload
+1
My husband refreshed our laptop and now webroot isn't on it. I want to redownload it, but I keep getting no licenses found. My keycode is on file, and I still have the card that came with the box.
Userlevel 7
Hello @terrih Welcome to the Webroot Community Forum.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
HTH,
Dave
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
HTH,
Dave
+1
Thank You so much Dave!! We're back on. I appreciate your help and expertise.
Terri
Terri
Userlevel 7
You're Welcome Terri. Glad to see Webroot is back up and working for you. 😉
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