Renewal Reminder continues after downloading software disc

  • 15 November 2019
  • 1 reply


I have Windows 10 and keep getting the Renewal reminder from Webroot even though I’ve purchased my new renewal and installed the software again with my new security key.  I want to make sure its properly installed and also remove these announcements.




Best answer by TripleHelix 15 November 2019, 21:47

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Userlevel 7
Badge +63

Hello @Patrickjrobinson and Welcome to the Webroot Community!


Please do a clean reinstall and that should fix your issue!


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

Please let us know if that resolves your issue?