I renewed my webroot last night and have not recieved my confirmation email with what im guessing should be a new keycode?? i purchased my laptop and got the webroot with it that had the free trial and it expired yesterday so i clicked the box within the webroot file that said "Renew Now" and i entered all my payment info and recieved payment confirmation, but no email as of today. is the keycode that came with the webroot not the correct one? im not sure what is going on, but i really like this product and am in need of some answers as to why wouldnt the keycode that i entered originally that was on the box not work now??
And most of all when can i expect to get an email sent to my husbands email with the new keycode if that is the case?
Best answer by shorTcircuiT 21 December 2013, 18:35
You mention that the Key Code is listed on the box. As far as I know, that is only the situation for the Best Buy Subscription Software program. Your renewal will almost certainly go through tonight, and below are a few items to help explain the situation.
If for any reason I have a problem (hope not) I will check back with you tomorrow and I will also check back to let you know the status.
Thank you again, so much!!!
Of course any other questions or problems you have, we have quite a few good people here on the Community and are always glad to help when we can!
We are a large company with more than 300 licenses, so what we need to do now?
Where did you purchase your copy of WSA? Directly from Webroot? From Best Buy? From Ebay?
Have you attempted to log in or create the Account Console for your key code?
Welcome to the Webroot Community,
Sorry to hear you are having issues.
May I suggest that you contact support and they will gladly assist in this matter. This is a free service with an active subscription.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Hope this helps,
Hello, I’ve been trying to get help for over a week, hopefully someone can help me.
My subscription with Webroot AntiVirus was automatically renewed and my credit card was charged for the annual renewal of coverage on 1/21/2021. However, on the email receipt I was given the same Keycode I currently have, which is odd to me. The most concerning issue, is that my account status with Webroot says “subscription expired!” I also get “inactive Keycode” when I reentered the code. So, do I have virus protection on my home computer or not? It’s been almost two months since I paid to renew, and I’ve come to a dead end on any help I’ve reached out for ….totally frustrated!