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Request for a copy of a report of a "threat" removal.

  • 30 June 2019
  • 3 replies
  • 831 views

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The "threat" was removed on 6/30/2019 between 11 AM and 1 PM.
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Best answer by TripleHelix 30 June 2019, 21:10

Hello @arpy6-2019 and Welcome to the Webroot Community!

Please Save a Threat Log and post the lines that it says in there: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2

Thanks,
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Userlevel 7
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Hello @arpy6-2019 and Welcome to the Webroot Community!

Please Save a Threat Log and post the lines that it says in there: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2

Thanks,
Badge +1
I have an iMac with latest Mojave OS version. I called Geek Squad. The intrusive malware was found and removed by yet another competent, courteous, and proficient agent of The Geek Squad.

@arpy6-2019. Thank you for responding. How can I include my system configuration for future requests for assistance ??
Userlevel 7
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@arpy6-2019 for Mac issues post here: https://community.webroot.com/webroot-secureanywhere-for-macs-18

Also here is the Mac userguide: https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#WSAMacUserGuide/MacUserGuide.htm%3FTocPath%3DWSA%2520Mac%2520User%2520Guide%7C_____0

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