I downloaded and ran: SNIP which wasn’t able to delete
WRData folder. I uninstall Webroot, rebooted and tried uninstalling WRData manually from the %programdata%
folder but received a message that it couldn’t be removed because it was in use by another people.
Now, neither "scan individual file" or "erase file with Webroot" is working.
I've used Webroot for years and this has never before happened.
Best answer by TripleHelixView original
Do you have any family members using the computer?
You may need to uninstall in Safe mode. And you shouldn’t use tools from Webroot unless support works with you.
Try a clean reinstall.
Please follow the steps closely!
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
These links aren’t working. Do you know what caused this problem?
There’s a lot of competition out there and I really don’t have a lot of time to be screwing around with this.
If there not working for you the only thing you can do is Contact Support Directly. In your case I don’t know what’s going on but support will help you as they have other tools to help you with.
Submit a ticket
Call 1-866-612-4227 Mon - Fri 7 AM to 7 PM (MDT)
OK, I got a bit confused but--following your instructions-- finally got it back to normal.