Scan Failure on MacBoook Air

  • 26 December 2013
  • 7 replies
  • 38 views

First time poster. I just got a new MacBook Air and when I click on scan I get the following message: "The scan failed. SecureAnywhere cannot reach the internet to obtain threat information." I am connected to the internet, obviously or I would be on this message board. Any advice from any Mac users?

7 replies

Userlevel 7
Badge +56
Hello mgrwoodard and Welcome to the Webroot Community Forums!



 

Are you sure that WSA is not being Blocked by the Mac Firewall? Also have a look at this Video: http://www.youtube.com/watch?v=7hcOGm-MzpI and the Online Helpfile: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X

 

Thanks,

 

Daniel 😉
WebRoot was installed by the geek squad at best buy. I do not know how to check to see if WSA is being blocked by the Mac firewall or how to unblock it if this is the problem. It is a 90 minute drive each way to best buy so i want to avoid going back if possible.
Userlevel 7
Badge +56
@ wrote:

WebRoot was installed by the geek squad at best buy. I do not know how to check to see if WSA is being blocked by the Mac firewall or how to unblock it if this is the problem. It is a 90 minute drive each way to best buy so i want to avoid going back if possible.

You can give them a call please see here: http://www.webroot.com/us/en/home/products/geeksquad-dl

 

I'm not much of a Mac guru but I'm sure they can help you and please let us know as the Webroot staff will be back tomorrow on the forums.

 

Thanks,

 

Daniel 😉
Userlevel 7
Badge +56
I just did a quick search on Google maybe these will help? http://support.apple.com/kb/PH11309 & http://support.apple.com/kb/ht1810 and maybe this one http://forums.macrumors.com/showthread.php?t=1600097

 

HTH,

 

Daniel
that shows that the firewall is turned off so i don't think the firewall is blocking anything
Userlevel 7
Badge +56
Like I said I'm not much of a Mac Guru hopefully that GeekSquad phone number can help you or maybe another Mac user will come by and help you?

 

Sorry,

 

Daniel
Userlevel 7
Hey there, welcome to the Webroot Community!

 

I wish I was more of a Mac Guru myself, but I do know the Geek Sqaud phone number is staffed 24/7, yes - Chrismas too, so that is a good place to start!  

 

 

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