Scan Failure on MacBoook Air
First time poster. I just got a new MacBook Air and when I click on scan I get the following message: "The scan failed. SecureAnywhere cannot reach the internet to obtain threat information." I am connected to the internet, obviously or I would be on this message board. Any advice from any Mac users?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Are you sure that WSA is not being Blocked by the Mac Firewall? Also have a look at this Video: http://www.youtube.com/watch?v=7hcOGm-MzpI and the Online Helpfile: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X
I'm not much of a Mac guru but I'm sure they can help you and please let us know as the Webroot staff will be back tomorrow on the forums.
I wish I was more of a Mac Guru myself, but I do know the Geek Sqaud phone number is staffed 24/7, yes - Chrismas too, so that is a good place to start!