Scan Failure on MacBoook Air
First time poster. I just got a new MacBook Air and when I click on scan I get the following message: "The scan failed. SecureAnywhere cannot reach the internet to obtain threat information." I am connected to the internet, obviously or I would be on this message board. Any advice from any Mac users?
You can give them a call please see here: http://www.webroot.com/us/en/home/products/geeksquad-dl@ wrote:
WebRoot was installed by the geek squad at best buy. I do not know how to check to see if WSA is being blocked by the Mac firewall or how to unblock it if this is the problem. It is a 90 minute drive each way to best buy so i want to avoid going back if possible.
I'm not much of a Mac guru but I'm sure they can help you and please let us know as the Webroot staff will be back tomorrow on the forums.
Thanks,
Daniel 😉
Hey there, welcome to the Webroot Community!
I wish I was more of a Mac Guru myself, but I do know the Geek Sqaud phone number is staffed 24/7, yes - Chrismas too, so that is a good place to start!
I wish I was more of a Mac Guru myself, but I do know the Geek Sqaud phone number is staffed 24/7, yes - Chrismas too, so that is a good place to start!
Hello mgrwoodard and Welcome to the Webroot Community Forums!
Are you sure that WSA is not being Blocked by the Mac Firewall? Also have a look at this Video: http://www.youtube.com/watch?v=7hcOGm-MzpI and the Online Helpfile: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X
Thanks,
Daniel 😉
Are you sure that WSA is not being Blocked by the Mac Firewall? Also have a look at this Video: http://www.youtube.com/watch?v=7hcOGm-MzpI and the Online Helpfile: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X
Thanks,
Daniel 😉
WebRoot was installed by the geek squad at best buy. I do not know how to check to see if WSA is being blocked by the Mac firewall or how to unblock it if this is the problem. It is a 90 minute drive each way to best buy so i want to avoid going back if possible.
I just did a quick search on Google maybe these will help? http://support.apple.com/kb/PH11309 & http://support.apple.com/kb/ht1810 and maybe this one http://forums.macrumors.com/showthread.php?t=1600097
HTH,
Daniel
HTH,
Daniel
that shows that the firewall is turned off so i don't think the firewall is blocking anything
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