Question

Scan out of date

  • 14 April 2019
  • 1 reply
  • 650 views

My phone shows a yellow ! and it keeps saying that my current scan is out of date. I have tried everything and there is no way of fixing it. Please help!

1 reply

Userlevel 7
Badge +55
Hello @anr0570 ,

Welcome to the Webroot Community,

Sorry to hear you are having this issue. It is a well known complaint for over a week now about Webroot Mobile Security having problems. With the last Webroot update which was Friday was suppose to fix all issues. Battery heat and Scanning.. it has not done so.

You could try uninstalling Webroot form your Mobile device and install the latest Webroot Mobile Security from the Google Play Store and see if this resolves this issue? Make sure you have your Keycode written down before uninstalling.

Let me ping our Community Manager to see if he can tell us more from the Developers. @freydrew ?

Kindest regards,
Sherry

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