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Scan with no Removal of found problems

  • 9 March 2021
  • 1 reply
  • 38 views

Webroot scans then doesn't do any form of removal, it just scans gain. Why doesn’t it do the removal?

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Best answer by TripleHelix 9 March 2021, 23:12

Hello @cmd 

 

Are you saying you are infected and WSA doesn’t remove it on the second scan? Can you post the detection's by saving a scan log or a threat log and post the lines that show the detection. Also any added info would be useful!

 

Save a Scan Log and look near the bottom and post the lines: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1

 

Save a Threat Log and post the lines: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2

 

Thanks,

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Hello @cmd 

 

Are you saying you are infected and WSA doesn’t remove it on the second scan? Can you post the detection's by saving a scan log or a threat log and post the lines that show the detection. Also any added info would be useful!

 

Save a Scan Log and look near the bottom and post the lines: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1

 

Save a Threat Log and post the lines: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2

 

Thanks,

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