searching indexing was turned off.

  • 12 February 2020
  • 2 replies

Badge +4

Getting a message searching indexing was turned off.  Not sure what to do.

Do I choose File Settings: Index  encrypted files or treat similar words with

diacritics as different words. Rebuild. Index location -current location-new location.


2 replies

Userlevel 6
Badge +16

@et47 ,

I’m a bit confused by the wording in your message. I reached out to Support and they’re also not completely sure what you’re asking here.

Is this a Webroot related issue or a more general tech question? Some clarification would be appreciated.


If you believe it’s a Webroot issue, I recommend you reach out to our support team via phone or email here:

Please allow up to 48 hours for them to respond to any ticket. Do not send more than one ticket.




Userlevel 7
Badge +55

Hello @et47 have a look at this to see if it will help: