I bought a new HP laptop at best buy yesterday, along with webroot protection. When I tried to install the webroot it said that I could not install because my laptop had been compromised. Before I knew there was this guy telling me that my laptop had been infected by trojan horses when I connected to my wifi. He spent two hours cleaning my new laptop and supposedly everything else that was connected to my wifi. He then said that it would cost me $299,99 which got charged to my credit card. He was from something called startech hub / sns technologies, and seemed like he was very competent, but we have no idea what just happened and are a little anxious about the whole thing.
Webroot did end up getting installed, and the laptop works perfectly, which was the whole idea, but it was not what I was expecting, and I don’t quite understand it.
Has anyone else experienced this ?
Best answer by Ssherjj
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