Question

Threat Shield Not Working

  • 12 March 2021
  • 0 replies
  • 25 views

Just noticed Webroot threat shield not working properly AGAIN!!  This is so annoying and I never had this problem with other anti-virus programs until I got Webroot.  Last time this happened, I was told to do a complete reinstall by someone here which I didn’t feel comfortable doing. Luckily, I contacted Webroot Technical Support directly first and they said there was actually an issue with the Google Search Engine which was causing this and they were aware of it and it did resolve itself as they said it would. Now I have the same problem again - first I had spinning circles, then it appeared to work again, and now nothing appears next to search result entries.  I contacted the Technical Support again hoping it was a Google issue again, but they had me run a WSA Log which I did and then they told me to uninstall and reinstall which I don’t want to do.  I don’t understand why there is not an easier fix for such a small issue. I have Windows 10 Home, use Google Search Engine, use Firefox 86 and have Webroot Internet Security Plus version 9.0.29.62 which it says is the latest version.  Does anyone know of an easier fix??


0 replies

Be the first to reply!

Reply