TopArcadeHits

  • 18 January 2015
  • 2 replies
  • 1518 views

I have TopArcadeHits on my google chrome and cannot get rid of this popup adware, any suggestions?  I have searched and searched how to uninstall and cannot find any solutions that work for my Windows Vista Home Premium.  
 
Any help is greatly appreciated.
 
Thanks

2 replies

Userlevel 7
Hi tailgate5
 
Welcome to the Community Forums.
 
If I may add to what Petrovic has posted...if you have tried to remove the PUA from your browser already and not managed it then please open the support ticket ASAP...it is not worth messing about deeper in the system and best left to the professionals on the Support Team.
 
Regards, Baldrick
Userlevel 7
Badge +51
Hello and Welcome to the Webroot Community Forums!
 
It`s PUA(Potentially Unwanted Application)
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Support Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Support Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 
  • Open Webroot SecureAnywhere
  • Click on ‘Advanced Settings’ from the top right
  • Select ‘Scan Settings’ from the left side
  • Unselect the option “Detect Potentially Unwanted Applications”
  • Click on the Save button (you may have to enter in a CAPTCHA)
  • Reselect the option to “Detect Potentially Unwanted Applications”
  • Click on the Save button
  • Run another scan with Webroot and remove any items that get detected.
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers" attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

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