Question

Trial Version Keycode

  • 8 January 2020
  • 4 replies
  • 47 views

Badge +1

I renewed my trial version for 5 devices 1 year subscription and works perfectly well just recently. But I have a problem installing it to my other device with a pop-up error “The keycode you entered is for a Webroot SecureAnywhere trial and can’t be used to reactivate the full product. Please help. 

 


4 replies

Userlevel 7
Badge +55

Hello @Magnolia and Welcome to the Webroot Community!

 

It’s best to Submit a Support Ticket to the sales department and put the Keycodes that you have in the Ticket and they will sort it out for you!

 

Thanks,

Badge +1

I have submitted a ticket yesterday, but until now I didn't get any response. 

 

Userlevel 6
Badge +15

I have submitted a ticket yesterday, but until now I didn't get any response. 

 

@Magnolia ,

Please give up to 48 hours for them to respond to tickets. If you still haven’t received a response by tomorrow, please PM me and I’ll attempt to escalate your case! 

-Keenan

Badge +1

Will do. Thank you, khumphrey!

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