When I sign on to TurboTax it usually asks if I want updates. When I check yes, it says it can’t update. I had a long conversation with TurboTax last year and they had me go through a long process, but this is a new year and the same problem has happened again.
Best answer by TripleHelix
Are you saying WSA is the issue? If so Submit a Support Ticket and they will sort it out for you.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.