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Unable to change email address on webroot.com GEEK SQUAD vs. WEBROOT aaaggh

  • 11 December 2019
  • 2 replies
  • 47 views
cliffm
Rank
Userlevel 1
Badge +8

I am am Geek Squad customer;

I simply want to change my email address on webroot.com.

I went through Geek Squad support. The Agent not only didn’t know how to do it he didn’t even know anything about the webroot site. He told me I have to contact webroot.

I then tried to do it via Webroot online chat and he told me for that I have to call.

After 40 minutes on hold the webroot rep told me I have to contact Geek Squad !

I am phasing out that email address and wish I could change it myself but I guess for security or something I can’t. 

 

This is a simple thing. Because I am with Geek Squad it has become impossible. Any ideas?

 

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Best answer by khumphrey 12 December 2019, 00:51

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2 replies

K
Userlevel 7
Badge +20

Hey there @cliffm ,

Can you send me a private message with what you’d like the new e-mail to be? I’ll change it for you.

 

-Keenan

cliffm
Rank
Userlevel 1
Badge +8

Yes. Thank you !

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