I am a home user - renewed my license several months ago. It looks as though login process changed in early December. I’m unable to login now because, while I have a email, password, and keycode, I am hitting a page asking for an authentication code. How do I get this code? Or, what am I doing wrong? Without it, can’t log in. Spent 45 minutes on hold trying to reach tech support. Thanks!
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If you’ve lost or misplaced your authentication (2fa) code, you will need to go through support to retrieve it. Make sure you write it down somewhere once you have a new one set!
If you can’t wait on hold, please contact support via email found HERE
If you need any more advice, please reach out!