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Unblocking site

  • 31 October 2021
  • 3 replies
  • 41 views

Webroot is blocking my ability to connect to gmail from an email client on my Windows PC. I don’t get any error message or option to unblock. The email client simply hangs.

The only solution I’ve found is to shut down Webroot. How can I fix this?

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Best answer by TripleHelix 31 October 2021, 22:19

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Userlevel 7
Badge +63

Hello @hitmeister 

 

What email client are you using and what version? I have no issue with Outlook 2019 email client. Do you see any other issues besides the email client?

 

It’s best to contact Webroot Support directly as it could be a simple thing as getting some files whitelisted in the Webroot Cloud Database.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

It’s actually happening with 2 different email clients. One is Thunderbird and the other is Agent.

Userlevel 7
Badge +63

It’s actually happening with 2 different email clients. One is Thunderbird and the other is Agent.

It’s best to contact support that I posted above!

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