What is wrong now?!
Best answer by freydrewView original
Best answer by freydrewView original
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I had what I believe is the same or very similar issue but have managed to resolve it as described in the 20th post in this thread. If you have not read through my whole post then please do as I think it may help.
Essentially, I am guessing but for the transfer to work once should not already have a LastPass account set up/active base don the same email address as one's Webroot Online account, because...and I am further hypothesising here...part of the transfer process either creates an account in LastPass for one or expects one's LastPass account, based on the same email address, to have the same password as the one in Webroot...if that all makes sense.
I had both a Webroot account & LastPass account but with different passwords and the transfer process would not work. So I had to delete the LastPass account and then open a LastPass support ticket to get the account reinstated...which occurred but without a defined password. I then followed the transfer process as described by Webroot...and presto...the transfer took place.
Now I am not that your issue is the same (it may well be) but rather that LastPass Support were very responsive in resolving the block from their side...so persist with the support ticket but make sure that it is lodged with LastPass Support and not Webroot.
Hope that helps some?
Hope that you are well?
You are most welcome...glad that worked for you. 😀
Re. your RoboForm import issue I would recommend that you Open a LastPass Support Ticket to seek help from the LastPass Support Team. They should be able to help as I cannot believe that you would be the first LastPass user to want to do this.
Also, I believe that there is an FAQ page on their support site so you may want to look there as well...but go with the ticket first.
Do let us know how you get on, etc.
I haven't heard from LP and don't know if I will, they have my email. If I haven't heard from them by tomorrow, I'm giving up. Free LP works great and I can have access to my passwords on my phone with the app, which I didn't have with Webroot.
Great news. I thought that it must be a question of knowledge and we are all newbies (or at least most of us are as we have been Webroot PWM users) when it comes to LastPass.
Have a great week.
Thanks for a the help. Now I just need to tell support they need not reply to my 3-day old ticket.
You: last Pass ... (30.3 KB) my webroot password manager is critical to my pc experience ... time to resolve this
You: How long am I supposed to be patient waiting for resolution support? 10 days already passed.
You: any update for resolution?
Camille Thank you for the details. I have escalated your ticket to LEVEL 3 SUPPORT for further review.
Knoll Thank you for the details. I have escalated your ticket to LEVEL 2 SUPPORT for further review.
You: my last pass account cannot be recovered on this pc. new hard drive installed recently. please restore Webroot password management account for use in LastPass.
Please visit https://lastpass.com/export.php to export your data from your existing LastPass account.
Once you've done this (or have chosen not to do this), please message us back and we will restore your Webroot password management account for use in LastPass.
You: since I already had a last pass account, my webroot data will not migrate.
Your Webroot account will be automatically moved to your new LastPass Premium account. This will happen after you log in with your Webroot username and password, and then create your LastPass account. After that, when you log in for the first time, you will see all of your passwords in your LastPass vault.
Please also watch this video from Webroot: https://www.youtube.com/watch?v=-rAy7gUB3o8
You: I'd like my Webroot passwords restored for use.