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Warning messages


In the last few days I have received wrning messages from WR about kitco.com & cnbc.com containing malware.  I would normally consider these sites to be pretty safe.  Whats up with this?
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Best answer by Baldrick 3 March 2014, 00:07

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Userlevel 7
Hi LennySly
 
Welcome to the Community Forums...http://www.calendarofupdates.com/updates/public/style_emoticons/default/dancing.gif
 
These may be false positives related to the Web Threat Shield.  If as you say you would normally consider these sites to be pretty safe and so if you feel they are incorrectly identified as unsafe, follow the steps below to submit a change request.
 
1. First, click here to open Webroot's URL Reputation Change Request page. 

2. Enter the web address of the page you are submitting in the URL field. 

• If you believe the site should not be blocked, select the radio button next to “81-100”. This will give the URL the highest possible rating. 
• If you believe the site should be blocked, select the radio button next to “1-20”. This will give the URL the lowest possible rating. 

3. After rating the URL, please enter your email address and product type (e.g. Webroot SecureAnywhere for Mac). To receive notifications when your website change request is processed, check the box to receive notifications. 

4. Click "Submit" to send your request. 

Generally this team responds within 24-48 hours. You can also view further details about our website classification process by clicking here
 
Please post back here to let us know if the above has resolved the issue for you or not.
 
Regards
 
 
 
Baldrick
Userlevel 7
Hi LennySly
 
Just a quick update & further thoughts.
 
Have just attempted to access both sites that you have mentioned and as far as I can see I am not been blocked from accessing them. 
 
If this has been happening since you uninstalled WSA then another option would be to uninstall WSA, download a new copy of the installer from here (if you bought through Best Buy then yo should download from here instead), reboot, carry out a clean install (do not import any previous settings if so offered, and then reboot once the install process has completed...and then try accessing the sites in question again.
 
Let us know how you get on and whether we need to go further to try and assist you.
 
Regards
 
 
Baldrick
Userlevel 7
Badge +56
Hello LennySly and Welcome to the Webroot Community Forums! 


 
Those sites are not being Block by me either?
 
TH
 


 
 

    
   
      hey guyss ,,what are those warning messages ??
Userlevel 7
Badge +56
We don't know the OP says there Blocked? They are not Blocked by the Web Shield as I posted pictures and all is green check marks.
 
TH
Userlevel 7
Badge +51
@ wrote:
    
   
      hey guyss ,,what are those warning messages ??
When blocking a site (in localization language) 

 

Userlevel 7
Badge +56
That's right! Also when you do searches on Google, Bing, Yahoo Orange and Red links will be Blocked if you visit them.
 
Daniel 😉.
Userlevel 7
Badge +51
rohan
See
 


Userlevel 7
Badge +56
Right on WSA's Web Shield uses BrightCloud for there WebSite determinations: http://www.brightcloud.com/platform/webroot-intelligence-network.php and http://www.brightcloud.com/tools/change-request-url-reputation.php
 
Daniel
oh thanku alot in webroot i am understandin new things dailyy thanku
Userlevel 7
Badge +56
You're very Welcome! ;)
 
Daniel
The specific addresses were http://www.kitco.com/charts/livegold.html and http://www.cnbc.com/id/100003242.  Both asre now worrking for me.  THANKS for the help Baldrick!!
Userlevel 7
Hi  Lenny (may I call you that?) ;)
 
You are most welcome but it was...as always...a Community team effort! 
 
Regards
 
 
Baldrick
Please call me Len Baldrick.
 
Thanks again.
Userlevel 7
Thank you, Len...will do (oh, I have already ;))
 
Look forward to seeing you again soon...hopefully not for a problem or issue to resolve but for something else that the Community has to offer.
 
Regards
 
 
Baldrick

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