Webcam is not connecting

  • 25 March 2020
  • 1 reply


Hi. This might be a stupid question, but my webcam work and I think Webroot is blocking it. I’ve gone into settings and it says everything is fine, but when I launch my laptop’s webcam, it says it won’t work. Please help. I have to record stuff for college.


Best answer by Ssherjj 25 March 2020, 23:45

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Userlevel 7
Badge +62

Hello @mwlayton ,

Welcome to the Webroot Community,

One way to see if Webroot is the problem please right click on Webroot in the System Tray and click Shut Down Protection. Then see if you can use the Web cam.

If Webroot is blocking the Web Cam then you can Submit a Support Ticket and Webroot will be able to Whitelist this for you.  Free of charge with a Webroot subscription.

Hope this helps?