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Webroot keeps shutting down then rapidly restarting itself dozens of times throughout the day.

  • 9 November 2019
  • 11 replies
  • 326 views

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Webroot keeps shutting down then rapidly restarting itself dozens of times throughout the day.

version:  9.0.27.49  Webroot Secure Anywhere Complete

I tried numerous times to uninstall and reinstall and still the same problem.

Any idea how to solve this problem?

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Best answer by TripleHelix 12 December 2019, 19:31

Hello @CracksisT and Welcome to the Webroot Community!

 

Yes there has been issues with the current release v9.0.27.49 so please do a clean reinstall which will put you back to v9.0.26.61

 

Please follow the steps closely!
 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

Please let us know if that resolves your issue?

Thanks,

View original

11 replies

Userlevel 7
Badge +55

Hello @djtmalta73 and Welcome to the Webroot Community!

 

I have an issue but I see a restart about 10 minutes after reboot so can you please Submit a Support Ticket and see what they can see? I will also ping a Webroot Staff Member so he can look into it on Monday or Tuesday@BradW 

 

Thanks,

Badge +1

already submitted a support ticket.  Thanks for your help, I appreciate it!

Userlevel 7
Badge +55

already submitted a support ticket.  Thanks for your help, I appreciate it!


Mine has to do with the ELAM “Early Launch Antimalware (ELAM)” see here in my log:

 

Sat 2019-11-09 17:47:59.0971    WF Configuration : 0x1F7
Sat 2019-11-09 17:47:59.0978    WF Configuration : 0x1F7
Sat 2019-11-09 17:48:00.0178    SCC version: 1.1.0.148
Sat 2019-11-09 17:48:00.0331    >>> Service started [v9.0.27.49]
Sat 2019-11-09 17:48:00.0331    Version state: PBN: 09001b31, DBN: 09001b2c, HVN: $Revision: #41 $
Sat 2019-11-09 17:48:00.0843    User process connected successfully from PID 0, Session 0
Sat 2019-11-09 17:48:00.0843    User process connected successfully from PID 6448, Session 1
Sat 2019-11-09 17:48:01.0093    Connecting to 48 - 48
Sat 2019-11-09 17:48:01.0353    ScriptShield active config: 2S(2) yes, SR(2) no, SSH no, FLR yes, RUD yes, SDE no, DSR no, DQT 65536, MFS 100, USE yes, UNR yes
Sat 2019-11-09 17:48:02.0158    ELAM applicable: yes, driver present yes, driver registered yes, PPL: no, PPL configured: no, mandated: yes
Sat 2019-11-09 17:48:03.0260    Agent Bits : 72057594037927941
Sat 2019-11-09 17:48:03.0508    Global Data: GCV: 1.0, $Revision: #72 $, GCS: 0x0000000B
Sat 2019-11-09 17:48:03.0510    Global Data: GCV: 1.0, $Revision: #72 $, GCS: 0x0000000B
Sat 2019-11-09 17:48:03.0510    ScriptShield active config: 2S(2) yes, SR(2) no, SSH no, FLR yes, RUD yes, SDE no, DSR no, DQT 65536, MFS 100, USE yes, UNR yes
Sat 2019-11-09 17:49:11.0406    User process connected successfully from PID 0, Session 0
Sat 2019-11-09 17:50:06.0674    Begin passive write scan (2 file(s))
Sat 2019-11-09 17:50:07.0034    End passive write scan (2 file(s))
Sat 2019-11-09 17:50:37.0549    Begin passive write scan (2 file(s))
Sat 2019-11-09 17:50:38.0017    End passive write scan (2 file(s))
Sat 2019-11-09 17:58:19.0944    ELAM PPL will be set to ON
Sat 2019-11-09 17:58:20.0334    Begin passive write scan (1 file(s))
Sat 2019-11-09 17:58:20.0694    End passive write scan (1 file(s))
Sat 2019-11-09 17:58:27.0191    Configuration Saved: CSCS5B670E0900ED640AFDB3EBF4A24D3502,00011,00021,00031,00041,00051,00061,00070,00081,00091,000A1,000B1,000C1,000D0,000E1,000F0,001016,00116,00120,00130,00140,00151,00161,00170,00181,00191,001A0,001B0,001C1,001D0,001E1,001F1,00201,00211,00221,00231,00240,00251,00260,00270,00281,00291,002A0,002B1,002C1,002D0,002E1,002F1,00301,00311,00321,00331,00341,00351,00361,00371,00381,00390,003A1,003B1,003C2,003D1,003E1,003F1,00401,00411,00421,00431,00441,00451,00461,00471,00481,00491,004A1,004B1,004C1,004D1,004E1,004F1,00501,00511,00521,00530,00541,00551,00561,00571,00581,00591,005A1,005B1,005C0,005D0,005E1,005F0,00601,00613,00620,00630,00641,00653,00663,00673,00681,00693,006A0,006B0,006C1,006D2,006E0,006F0,00701,00711,00720,00730,00741,00753,00760,00770,00781,00791,007A0,007B0,007C0,007D0,007E0,007F0,00800,00810,00820,00830,00840,00850,00861,00870,00880,00891,008A0,008B0,008C0,008D0,008E0,008F0,00900,00910,00920,00930,00940,00950,00960,00970,00980,00990,009A0,009B0,009C0,009D0,009E0,009F0,00A00,00A10,00A20,00A30,00A40,00A50,00A60,00A70,00A80,00A90,00AA0,00AB0,00AC0,00AD0,00AE0,00AF0,00B00,00B11,00B20,00B30,00B40,00B51,00B61,00B71,00B80,00B90,00BA0,00BB0,00BC0,00BD0,00BE0,00BF0,00C00,
Sat 2019-11-09 17:58:27.0191    Keycode:
Sat 2019-11-09 17:58:27.0191    <<< Service shut down successfully. Uptime: 10 minute(s)
Sat 2019-11-09 17:58:31.0819    WF Configuration : 0x1F7
Sat 2019-11-09 17:58:31.0819    WF Configuration : 0x1F7
Sat 2019-11-09 17:58:31.0866    SCC version: 1.1.0.148
Sat 2019-11-09 17:58:31.0928    >>> Service started [v9.0.27.49]
Sat 2019-11-09 17:58:31.0928    Version state: PBN: 09001b31, DBN: 09001b2c, HVN: $Revision: #41 $
Sat 2019-11-09 17:58:31.0928    Connecting to 48 - 48
Sat 2019-11-09 17:58:32.0302    Global Data: GCV: 1.0, $Revision: #72 $, GCS: 0x0000000B
Sat 2019-11-09 17:58:32.0302    Global Data: GCV: 1.0, $Revision: #72 $, GCS: 0x0000000B
Sat 2019-11-09 17:58:32.0396    Agent Bits : 72057594037927941
Sat 2019-11-09 17:58:32.0568    User process connected successfully from PID 0, Session 0
Sat 2019-11-09 17:58:32.0568    User process connected successfully from PID 6452, Session 1
Sat 2019-11-09 17:58:33.0083    ScriptShield active config: 2S(2) yes, SR(2) no, SSH no, FLR yes, RUD yes, SDE no, DSR no, DQT 65536, MFS 100, USE yes, UNR yes
Sat 2019-11-09 17:58:34.0029    ELAM applicable: yes, driver present yes, driver registered yes, PPL: yes, PPL configured: yes, mandated: yes

 

https://docs.microsoft.com/en-us/windows-hardware/drivers/install/early-launch-antimalware

 

To find your WRLog.log go to C:\ProgramData\WRData\WRLog.log

 

 

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I’m having the same issue. Has there been any response to this?

Userlevel 7
Badge +55

I’m having the same issue. Has there been any response to this?

No not at this time as not everyone is seeing it, but development is aware.  @BradW 

 

Thanks,

Badge

I seem to be having the same problem, though it usually happens once a couple of minutes after booting the PC.

I’ve also included the log from the moment the PC boots to a couple of minutes after the issue happens.

 

Thu 12-12-2019 18:10:50.0555 WF Configuration : 0x1F7
Thu 12-12-2019 18:10:50.0595 WF Configuration : 0x1F7
Thu 12-12-2019 18:10:50.0990 SCC version: 1.1.0.148
Thu 12-12-2019 18:10:51.0222 >>> Service started [v9.0.27.49]
Thu 12-12-2019 18:10:51.0222 Version state: PBN: 09001b31, DBN: 09001b2c, HVN: $Revision: #42 $
Thu 12-12-2019 18:10:51.0253 Monitoring process C:\Windows\sysnative\services.exe [7582BD9333A8D57C2E3DFACBEE1AE89E]. Type: 3 (42221)
Thu 12-12-2019 18:10:51.0253 Monitoring process C:\Windows\sysnative\services.exe [7582BD9333A8D57C2E3DFACBEE1AE89E]. Type: 4 (42221)
Thu 12-12-2019 18:10:51.0507 Agent Bits : 72057594037927941
Thu 12-12-2019 18:10:52.0232 ScriptShield active config: 2S(2) yes, SR(2) no, SSH no, FLR yes, RUD yes, SDE yes, DSR no, DQT 65536, MFS 100, USE yes, UNR yes
Thu 12-12-2019 18:10:52.0332 ELAM applicable: yes, driver present yes, driver registered yes, PPL: no, PPL configured: no, mandated: yes
Thu 12-12-2019 18:11:23.0405 User process connected successfully from PID 0, Session 0
Thu 12-12-2019 18:11:23.0405 User process connected successfully from PID 11144, Session 1
Thu 12-12-2019 18:11:23.0561 Connecting to 50 - 50
Thu 12-12-2019 18:11:28.0042 Global Data: GCV: 1.0, $Revision: #77 $, GCS: 0x00000001
Thu 12-12-2019 18:11:28.0042 Global Data: GCV: 1.0, $Revision: #77 $, GCS: 0x00000001
Thu 12-12-2019 18:11:28.0042 ScriptShield active config: 2S(2) yes, SR(2) no, SSH no, FLR yes, RUD yes, SDE yes, DSR no, DQT 65536, MFS 100, USE yes, UNR yes
Thu 12-12-2019 18:11:28.0190 Scan Started: [ID: 219 - Flags: 551/0]
Thu 12-12-2019 18:11:32.0440 Begin passive write scan (6 file(s))
Thu 12-12-2019 18:11:33.0491 End passive write scan (6 file(s))
Thu 12-12-2019 18:11:44.0629 Begin passive write scan (20 file(s))
Thu 12-12-2019 18:11:46.0195 User process connected successfully from PID 0, Session 0
Thu 12-12-2019 18:11:47.0351 End passive write scan (20 file(s))
Thu 12-12-2019 18:12:00.0464 Connected to B2
Thu 12-12-2019 18:12:00.0783 Scan Results: Files Scanned: 9015, Duration: 32s, Malicious Files: 0
Thu 12-12-2019 18:12:00.0797 Scan Finished: [ID: 219 - Seq: 274554656]
Thu 12-12-2019 18:20:39.0499 Begin passive write scan (14 file(s))
Thu 12-12-2019 18:20:44.0742 End passive write scan (14 file(s))
Thu 12-12-2019 18:20:45.0511 Begin passive write scan (3 file(s))
Thu 12-12-2019 18:20:45.0737 End passive write scan (3 file(s))
Thu 12-12-2019 18:21:00.0537 Begin passive write scan (1 file(s))
Thu 12-12-2019 18:21:00.0861 End passive write scan (1 file(s))
Thu 12-12-2019 18:21:02.0781 ELAM PPL will be set to ON
Thu 12-12-2019 18:21:09.0061 Configuration Saved: CSCS3578F7496A8DA9B46BE0E58FF291BDDA,00011,00021,00031,00041,00051,00061,00070,00081,00091,000A1,000B1,000C1,000D0,000E1,000F0,001024,001132,00120,00130,00140,00151,00161,00170,00181,00191,001A0,001B0,001C1,001D0,001E0,001F1,00201,00211,00221,00231,00240,00251,00260,00270,00281,00291,002A0,002B1,002C1,002D0,002E1,002F1,00301,00311,00321,00331,00341,00351,00361,00371,00381,00390,003A1,003B1,003C2,003D1,003E1,003F1,00401,00411,00421,00431,00441,00451,00461,00471,00481,00491,004A1,004B1,004C1,004D1,004E1,004F1,00501,00511,00521,00530,00541,00551,00561,00571,00581,00591,005A1,005B1,005C0,005D0,005E1,005F0,00601,00613,00620,00630,00641,00653,00663,00673,00681,00693,006A0,006B0,006C1,006D2,006E0,006F0,00701,00711,00720,00730,00741,00753,00760,00770,00781,00791,007A0,007B0,007C0,007D0,007E0,007F0,00800,00810,00820,00830,00840,00850,00861,00870,00880,00891,008A0,008B0,008C0,008D0,008E0,008F0,00900,00910,00920,00930,00940,00950,00960,00970,00980,00990,009A0,009B0,009C0,009D0,009E0,009F0,00A00,00A10,00A20,00A30,00A40,00A50,00A60,00A70,00A80,00A90,00AA0,00AB0,00AC0,00AD0,00AE0,00AF0,00B00,00B11,00B20,00B30,00B40,00B51,00B61,00B71,00B80,00B90,00BA0,00BB0,00BC0,00BD0,00BE0,00BF0,00C00,
Thu 12-12-2019 18:21:09.0061 Keycode:
Thu 12-12-2019 18:21:09.0061 <<< Service shut down successfully. Uptime: 10 minute(s)
Thu 12-12-2019 18:21:14.0292 WF Configuration : 0x1F7
Thu 12-12-2019 18:21:14.0294 WF Configuration : 0x1F7
Thu 12-12-2019 18:21:14.0352 SCC version: 1.1.0.148
Thu 12-12-2019 18:21:14.0405 >>> Service started [v9.0.27.49]
Thu 12-12-2019 18:21:14.0405 Version state: PBN: 09001b31, DBN: 09001b2c, HVN: $Revision: #42 $
Thu 12-12-2019 18:21:14.0405 Connecting to 50 - 50
Thu 12-12-2019 18:21:14.0429 User process connected successfully from PID 0, Session 0
Thu 12-12-2019 18:21:14.0430 User process connected successfully from PID 7976, Session 1
Thu 12-12-2019 18:21:14.0717 Agent Bits : 72057594037927941
Thu 12-12-2019 18:21:14.0888 Global Data: GCV: 1.0, $Revision: #77 $, GCS: 0x00000001
Thu 12-12-2019 18:21:14.0888 Global Data: GCV: 1.0, $Revision: #77 $, GCS: 0x00000001
Thu 12-12-2019 18:21:15.0407 ScriptShield active config: 2S(2) yes, SR(2) no, SSH no, FLR yes, RUD yes, SDE yes, DSR no, DQT 65536, MFS 100, USE yes, UNR yes
Thu 12-12-2019 18:21:16.0060 ELAM applicable: yes, driver present yes, driver registered yes, PPL: yes, PPL configured: yes, mandated: yes

~snip Removed Keycode from the log snip~ TH

Userlevel 7
Badge +55

Hello @CracksisT and Welcome to the Webroot Community!

 

Yes there has been issues with the current release v9.0.27.49 so please do a clean reinstall which will put you back to v9.0.26.61

 

Please follow the steps closely!
 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

Please let us know if that resolves your issue?

Thanks,

Badge

Other than the popups being a tad annoying, is this stopping/starting harmful or detrimental in any way or could I just leave it as is until a new update fixes it (eventually)?

Userlevel 7
Badge +55

Other than the popups being a tad annoying, is this stopping/starting harmful or detrimental in any way or could I just leave it as is until a new update fixes it (eventually)?


No, the stop and restart enables the protection for  PPL: yes, PPL configured: yes
 

Some others are having issues with Steam Gaming and some are having issues with there Printers so if you want to wait that’s fine but if you see any of the other issues then please do a clean reinstall which will sort it out until they come out with a new updated build with the fixes included.

 

Thanks,

Badge

Alright, thanks for the swift reply!

Userlevel 7
Badge +55

You are very welcome!

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