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Webroot not scanning

  • 11 May 2019
  • 1 reply
  • 32 views
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Hello,

I am trying to run a scan manually and I get a message that the scan has failed.
In addition the screen says cannot connect to the internet. How can I be sure that the software
is working? All other functions are in order and I am receiving e-mails and internet access.

Thank You
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Best answer by Ssherjj 12 May 2019, 16:24

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Ssherjj
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Hello @Thomas Graybill ,

Welcome to the Webroot Community,

Please try a uninstall/reinstall because that usually fixes these kind of issues.

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Also you can always Submit a Support Ticket free of charge with your Webroot Subscription.

Please let us know if that resolves your issue?


Thanks,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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