Hello, I'm new to the forum and I'm having an issue. Webroot wont allow Snagit to capture any images unless I deactivate certain firewalls. Is there a way to take care of this without comprimising security?
Best answer by RetiredTripleHelixView original
It sounds like Webroot is set to not allow trusted programs access to user data. If you want to continue having Webroot block all programs from taking screenshots (or accessing other protected data) with the exception of Snagit, you can go to Webroot's identity shield settings and tell Webroot to "allow" the Snagit file to access the data. To do this, please open your WSA interface (double click on the tray icon, or the desktop icon if you have one on the desktop). After you do that, on the right side of the interface, there should be a list of components like this: "PC Security, Identity Protection, Backup and Sync, Password Manager, etc.". Please click on the little gear on the "Identity Protection" section. Then, you should see two tabs on the top, one that says "online protection" and one that says "application protection". If you click on the application protection tab, you will be able to see which programs Webroot is protecting and which programs Webroot is blocking from accessing data. From this list, you should be able to find the Snagit file (I don't know the name of the Snagit process as I don't use it myself), and switch it to "allow" instead of "deny". This way, you will be able to take screenshots with Snagit without allowing all programs to access protected data. Please try this and let us know if it works 😃.
Also to add what the Commander said you can check this setting in the picture below as I use snagit and that's my setting as well.
If you need help with anything else, the community is a great place to go :robothappy: