To Customer Support To Customer Support

webroot won't scan my phone

  • 12 August 2022
  • 4 replies
  • 97 views
L

I have webroot and I paid for my subscription yet I can't scan my phone. It's on the account yet there is no way that shows how to scan. 

I have called and been through the runaround. Why can't I scan to check for viruses?

This topic has been closed for comments

4 replies

TylerM
Rank
Userlevel 7
Badge +25

Hey @LymaBeane56 

 

Have you checked out our FAQ? Are you using the most up to date version?

 

N

it is happening with me as well.

tmcmullen
Rank
Userlevel 6
Badge +5

Have you tried removing it and reinstalling it? I would restart the phone after removing the application, then after it restarts install it again.  Good luck.

Teri M
N

You can scan it form viruses.

MajorHavoc
Rank
Userlevel 7
Badge +25

Are you on an iPhone or an Android device. Please know there is no scanning your iPhone, as the operating system (iOS) security does not allow one app to scan the files of the system or other apps. So if you are on an iPhone, you will not find a scan option. 

- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.