Why are you charging my account $49.99?

  • 5 August 2016
  • 2 replies
  • 15 views

why are you charging my account $49.99??

2 replies

Userlevel 7
Badge +56
Do you have Webroot setup to auto-renew each year? That could be why. If you don't have that turned on, or it isn't time for your Webroot to renew, then contact support and they'll able to get it sorted out and refund you if necessary:
https://www.webroot.com/us/en/support/contact
Whey I purchased the Webroot security package and installed it, I don't recall setting up an update every year??!! Can you tell me when I originally set up the service??

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