why does my computer tell me virus protection is turned off

  • 25 February 2016
  • 1 reply
  • 20 views

I have webroot protection but my computer says my virus protection is turned off.  Is it correct?

1 reply

Userlevel 7
Badge +62
Hello richbet,
 
Welcome to the Webroot Community,
 
Would you mind doing a uninstall/reinstall of Webroot to see if this fixes this issue?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,

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