Why does Webroot disrespect its customers?

My annual membership was up for renewal and I needed to activate the account with the security code. 
After the code was rejected on six different occasions over one week, I decided not to renew my membership. I called Webroot and spoke to a gentleman advising him of my decision. 
His response? "Is there anything else?" He then asked for my email address to confirm my cancellation.
When I explained the reason for cancelling-unable to activate the account with the security code-his response was the same. That is, "Is there anything else?"
The following day, I sent an email to Webroot explaining why I was not renewing my membership and the attitude of their employee when I called about cancelling. 
It has been more than one week and no response.
Their apparent business model-complaining customers are ignored-is unfortunate.
I made the correct decision. 

0 replies

Be the first to reply!


    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings