Why do I have to give Windows permission to open Webroot each Time I sign on?
Best answer by TripleHelix
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Userlevel 7
+63
Hello
It could be a Windows setting but which one I don’t know. If you like please contact Webroot Support as they will know.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Userlevel 7
+63
Thank you, and I have, but their response really didn’t help either. Why just WR, I don’t know. I’ll keep fiddling with settings, but I know just enough about computers to be dangerous. It must be something with my computer I guess. There doesn’t seem to be a reason why the computer asks for permission to open a program.
How about trying a clean reinstall?
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Go into Safe Mode and Delete these Folders if they are there!
- C:\Program Files\Webroot Folder
- C:\ProgramData\WRData Folder (Hidden Folder)
- C:\ProgramData\WRCore Folder (Hidden Folder)
- Boot back into normal mode
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
Thanks,
Userlevel 1
I’ll try, but I think I have done that as well. we’ll see.
Thank you, Joe
Userlevel 7
+63
If it continues after a reinstall then we know it’s not Webroot!
Now you might want to check your UAC (User Account Control settings): About User Account Control settings - Microsoft Support and here: https://learn.microsoft.com/en-us/mem/intune/user-help/you-need-to-enable-uac-windows
I have mine set always like this because I don’t like UAC but that’s me!
Thanks,
Userlevel 7
+63
Hello
Thanks,
Userlevel 1
Thank you, and I have, but their response really didn’t help either. Why just WR, I don’t know. I’ll keep fiddling with settings, but I know just enough about computers to be dangerous. It must be something with my computer I guess. There doesn’t seem to be a reason why the computer asks for permission to open a program.
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