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  • 22 February 2022
  • 3 replies
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I would like to manage my Webroot licenses. I am greeted with this message. Is it impossible to manage my account? What gives?

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Best answer by TripleHelix 22 February 2022, 21:47

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Userlevel 7
Badge +63

Hello @The_Dog 

 

Have you put your Keycode on your online account? Webroot Identity Portal

 

HTH,

Hello @The_Dog 

 

Have you put your Keycode on your online account? Webroot Identity Portal

 

HTH,

Yes. I follow the link you provided and it says I am signed in. and takes me to the root page

Userlevel 7
Badge +63

Does this help? https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm if not please contact Webroot Support!

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

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