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3 days ago Adobe reader failed and gave a message saying the .dll in the title was not available. I couldn’t fix that after trying for hours. I finally restored my entire C:\ from a backup I had from June.Everything worked although some files I had created since June were missing.Today I am back to getting that same message from Adobe Reader.I went to UN-install Adobe reader, sorted by date of install and discovered that yesterdayFirefox had installed “Mozilla Maintenance Service” and “Mozilla Firefox”.My Webroot scan does not report any problem.This is a Windows7 Pro system. Any thoughts or ideas? Thanks,Dan
I noticed the Green check marks that appear during searches were missing so I went to the Windows Icon to get to webroot and I had two listings for webroot I deleted one because I thought that the older one was a duplicate or older version. But the webroot that is left is not a shortcut to open the webroot app. When I turn on Computer I get a windows menu box that says how do you want to open file. I think that is the webroot that I have now but it never opens I tried deleting the webroot that shows up in my computer but it will not delete and says there needs to be an app to delete I tried to download Webroot again from internet but it did not open and so I would click on the download and then it would just make copies and so I had like five copies then I tried to delete these copies PLease help thanks
Received an email from a close friend with message about linked photos. Link took me to a website about Oprah. When contacted, friend said he did not send email. Upon inspection, found several other similar emails in Span folder from same friend. Question is, if there was a malware or other bad thing attached to the email, can Webroot detect and clear it?
I have Webroot with Geek Squad as they only sponsor Webroot and Trend Micro.I also have Malwarebyte Premium.I have a computer and several years back Geek Squad informed me that they do not sponsor Malwarebyte and it was removed from my computer.I get 3 devices with the Webroot package from Best Buy or Geek Squad.I kept the Webroot on both of my smartphones with the Malwarebyte Premium.My Lg X Charge is getting too old to update so I am going to recycle it.I also have a very Cheap Free Government phone with Assurance Wireless it is a UMX U693CL.This phone has little Memory and very slow upload and download times.I was planning on canceling the Malwarebyte Premium to clear up some space with the memory.However Webroot recently updated the Android App.The new App is basically just the Google Chrome Browser with a scan.The scan is very fast yet it does not show what it is scanning or the results of the scan.The new App also has no Dashboard to show if my shields are on or anything at all.
I get this annoying Your action is neededI enter my new keycode - it approves the software.Then 10 minutes later I get its expired - please renew.I have 368 days left on my subscription….Console seems to be ok: Ask Support. I opened 2 ticket, the first one 4 days ago and goes unanswered. Support used to be good!
Welcome Beta Testers! Thank you for your interest in trying Webroot release candidates! Webroot release candidates are fully tested Webroot builds that Webroot will be releasing to its entire customer population in the near future. This program enables qualified testers an opportunity to preview these builds before they are generally available.If you are not already a Webroot Community member, please see how to set up a free account here.To gain access to these groups, please message an admin (like me) and we will get back to you shortly. Once approved you will gain access to all things beta. Those of you who are already enrolled in Beta testing will find that you can access this area. >>Beta Forums<<
Something on my laptop is blocking my access to certain secure sites including my Webroot Secure Anywhere account and my Yahoo email. I’m able to access those sites using other devices that are NOT protected by Webroot. Already cleared Cache and Cookies. Tried disabling firewall and Indentity protection. What else can I try?
Webroot SecureAnywhere (last version) : Issue with automatic renewal over the internet: other keycode mentioned than my old keycode (since years) for payment. How can that happen? Has the licence be stohlen?Many thanks in advance for your help.
We use an application called DLS2. But, whenever Webroot get installed on the machine, it blocks the application and this application doesn't response anymore. So, what I have to do, every time it happens, I uninstall Webroot first. then uninstall the DLS2. After that, I have to make a fresh installation of DLS2. It’s lots of works actually.
fake Amazon email in german language followed by robo call from someone inrobo voice saying they werecalling about large Amazon order
Fake Amazon email in German language saying that it was a password reset email I requested. I could not read original email. I found a translate link and clicked on that. The email did translate but was it a spoofed translate link? How bad could I be Hacked? Forty minutes or so later I get robo call saying Checking on large money purchase in Amazon orders press 1. Well I did press 1 on phone but hung up when I heard someone say Amazon Customer service
Hello,I am taking over an account that had an uncooperative ex-admin. We were able to re-password and secure everything EXCEPT for Webroot AV. We use Ninja and Bitdefender.We are unable to remove Webroot because we don't have access to the web portal. The uncooperative admin is NOT an MSP, it's an EX EMPLOYEE. The ex-employee used their personal email as the address to manage the webroot instance so resetting password is not an option.Has anyone been through this with Webroot? Speaking to webroot support, they seem to indicate that there is no way to get the software removed without gaining access to the portal. They would not offer a removal tool or other ideas other than activating the NINJA API with Webroot. We did that, and we did get API alerts to work, but nothing will remove through the API access either.I've found removal tools online that did not remove, and I've tried the uninstall command line switch as admin which also did not work. Even Sentinel has an uninstaller that wor
Today I was able to play a Roblox Game when Roblox began to update. During the update, Webroot popped up and asked me if I should block, allow or always allow. I clicked block and now everytime I start Roblox, this message will appear:“Failed to download or apply critical settings, please check your internet connection. Error info: HttpError: ConnectFail”I’ve searched up every method on how to fix this problem with Webroot blocking a certain file in Roblox and none of them solved my problem. I went to Application Protection and unblocked 5 Roblox files, the problem wasn’t solved. I went to Control Active Processes and the Roblox file was allowed, but the problem still wasn’t solved.I even reinstalled Roblox and the problem still wasn’t solved.The only thing I could do is disable Webroot to play Roblox.How do I solve this problem so Webroot can still be up while I play Roblox?
I’ve been with Webroot as a normal home user for several years, protecting four different devices, and have just renewed for another three, but I’m baffled as to why I have now been sent two CD discs by post - one with my name on, and one without. What am I meant to do with them? And who or what is Carbonite?
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