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Community 101

Community 101

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2,040 Topics
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FranckANew Member

asked in Community 101

Exclure dossier (Exclude Folder)

Bonjour,je souhaite depuis la console Webroot Management Console CE 22.2 pouvoir exclure un dossier d’analyse sur 1 de mes serveurs.Autre question : J’ai des bases de données sous WinDev avec le Centre de contrôle HFSQLWebroot peux il ralentir les accès, les échanges, les mise a jours des tables ? Merci de votre retour d’informationCordialementFranck“Hello, I want from Webroot Management Console CE 22.2 to be able to exclude a scan folder on 1 of my servers. Another question: I have databases in WinDev with the HFSQL Control Center Can Webroot slow down access, exchanges, table updates? Thank you for your feedback cordially Frank”

1 day ago

fishfanaticsFresh Face

asked in Community 101

App Update required

Have android phone and Webroot for many many years. I am getting a message that I need to upgrade my mobile app because the one I am using is being retired. Is this for real? I use Secure Anwhere CE22.2I also can not log into my account - keeps saying my password is incorrect so I ask for a reset but NEVER sends a link. Worried my account has been hacke.

1 day ago

RROKayONew Voice

asked in Community 101

Found Free Malwarebytes Premium code online

SO I do not remember how or where I found the activation service code online. But I found the activation code and, so I thought ,well Malwarebytes premium for free let me check that out. And I do still have Webroot secure anywhere. OK, so I copied and Pasted the activation code (the Free one) and poof the service went from free to premium. So anyway I do not know what I have done or got And I forgot that I had found the free code online somewhere. Time passed, and then, I noticed that Wow I had Malwarebytes Premium so I called the Customer service number I found online for Malwarebytes and waited the long way long wait and then Some man got on the phone (with a Scottish accent ). anyway he asked some Questions NO personal info except if the Laptop I had the Malwarebytes on was bought on a special price deal and yes I had bought the laptop for a reduced Christmas price special. anyway he said he checked the number and it was legit he said. I think he said it was like a business type of

3 days ago

SteveTrowNew Member

asked in Community 101

Wifi Security: Can log in, but can't connect to any servers

Using my laptop to log in to WiFi Security, I can log in to the service but when the “connect” button is clicked, nothing happens. Have used WiFi Security with no problems for about a year now.

7 days ago

SatishshelkeNew Member

asked in Community 101

Getting Webroot registry key access error while installing SQL server deatures

8 days ago

dengWebroot Employee

posted in Community 101

New Webroot and N-able RMM integration

To follow up with our Webroot and N-able N-Central integration, we had released Webroot integration with N-able RMM product. The download zip with the install instruction and zip is at https://download.webroot.com/RMM/N-ABLE/RMM_integration.zip

12 days ago

greenshipNew Member

asked in Community 101

How to remove alert "Sign up for My Account"

Now, after I’ve Signed Up and created a new account on Carbonite+Webroot, because this is where the "Get Started" button led to, the alert keeps appearing down to the right corner of the screen, non stop. This is the text of the alertWebroot "Sign up for My Account Manage Subscriptions, access support and more by creating a My Account profile." How do I stop this alert?

12 hours ago

jroymartinezFresh Face

asked in Community 101

Different Carbonite & Webroot accounts?

I signed up for Carbonite years ago. Separately, I also signed up for WebRoot years ago. Both signups were years before the companies merged. Both accounts were set up for auto pay. I just updated my credit card for Carbonite. How do I update my credit card for WebRoot? I can only log into one account: Carbonite + Webroot. That account shows the Carbonite Subscription but not the Webroot subscription. Support says: “we’ll fix it in the back-end”. Is that true? Or did I just hang up from my support call with my issue not solved?

2 days ago

MajorHavocCommunity Guide

posted in Community 101

Well, the leader boatd scrrwed up again…

The leader board screwed up today at 5:06 PM PDTI was just a few points from 4th place, went and posted something to a few discussions. When I came back to the leader board, I had only 10 points. I should have just taken 4th place. It screwed up again. You can see how many posts I have today alone, was in 5th place this morning. Now only 10 points? DOH! Something has gone wrong again And now the system is telling me that this discussion topic is too short. Really?

19 days ago

dhjr56New Member

asked in Community 101

Cannot connect to WiFi Security on hotel WiFi

I have a MS SurfaceBook 2 running Win10 Pro and have Webroot and Webroot WiFi Security. Sometimes I am not able to connect to WiFi Security when connected to a hotel WiFi. It seems to be just specific hotels. Does anyone else have this problem? Anyone have a solution?

22 days ago

bxgrrl375New Member

asked in Community 101

Why is Webroot continually disconnecting/connecting?

This is literally continual It’s always disconnecting/connecting. This gets in the way of my using the computer. What’s up with this?

1 month ago

j1023walkFresh Face

asked in Community 101

wsmall768New Member

asked in Community 101

Is Webroot Racist?

I have 2 annual subscriptions with Webroot that I am going to cancel if what I see is true. I Googled 3 different websites that contain content FOR Black people BY Black people and I received a warning: “This site may contain content that could affect your online security.”One of those websites is owned by ME therefore I know that it contains NO “content” that would even remotely affect your online security. This warning APPEARS to be a racist means to interfere with Black people from conducting legitimate business with each other. I am going to alert every African American website content producer to conduct a TEST to see if they are being flagged as a possible threat also. We have MILLIONS of followers across multiple social media platforms. If these flags are not removed within the next 72 hours, there will be a ton of videos released with Webroot as the subject. Then, if necessary we will take collective legal action.I want the flag removed from www.youtubebannedvideos.com IMMEDIA

1 month ago

tswimFresh Face

asked in Community 101

New Key Code assigned to existing account

Just purchased computer and WR Anywhere at Best Buy. Best Buy installed the product and I can see the product, key code, serial number and all kinds of other information. But when I go to create my account, it tells me the key code is already assigned to an existing account. Submitted support ticket(s) - and that was useless as days before hearing from them -- called support and that was useless also as rep offered no help and said my email address was not on the account for my keycode but offered no assistance beyond. Spoke with Best Buy and they did NOT create “my account” for customers on their own and have no idea how this happened. Any and all suggestions welcome and much appreciated on how to remedy this matter.

1 month ago

elafreFresh Face

asked in Community 101

Trackers

I recently got a new computer which has a temporary McAffee LifeSafe subscription. It just found multiple trackers, which it then cleaned, and I wonder why Webroot Secure Anywhere did not find them?

1 month ago

MunkeyManNew Voice

asked in Community 101

Application whitelisting from Webroot

Are there any Zero Trust or application whitelisting solutions provided by Webroot, or is this something that is exclusively provided by ThreatLocker?

1 month ago

Steve T WatanabeFresh Face

asked in Community 101

Webroot CD That was sent, was damaged through the mail. Please send me another one!

CD Damaged

1 month ago

SAFTONLINE2Fresh Face

asked in Community 101

WEBROOT pop up blocking screen, why?

suddenly last week I started getting an annoying screen from WEBROOT. It pops up with a countdown and I’m supposed to choose to block or accept etc. the event that is occuring. I did not turn this on, so how to I turn it off? It pops up no matter what I’m doing on the computer and blocks my work till I click “x” to delete it from the screen. It’s bugging me to no end.

1 month ago

silfoxNew Member

asked in Community 101

Authentication Code

Where do you get your Authentication Code from after you have reset you password

1 month ago

FABRINew Member

asked in Community 101

non riesco ad accedere a my account (I can't log into my account)

ho fatto la registrazione al my account, codice licenza è ok ma non riesco ad accedere e non capisco come recuperare credenziali se quelle inserite non risultano corrette. non c’è un numero telefonico italiano da poter contattare per il supporto?(I signed up for my account, license code is ok but I can't log in and I don't understand how to retrieve credentials if those entered are not correct. there is no Italian telephone number that you can contact for support?) ~PTD~

2 months ago

David NeutzNew Voice

asked in Community 101

Page Not Found

When ever I receive a email from community.webroot.com I receive a instant screen stating Page Not Found. Please Help Me With This 😭

1 month ago

FABRINew Member

asked in Community 101

SCADENZA ABBONAMENTO (SUBSCRIPTION EXPIRATION)

Vorrei sapere se qualcuno può dirmi dove posso trovare la scadenza dell’abbonamento in essere per Webroot secureAnywhere antivirus installato.non riesco a trovarlo da nessuna parte e supporto tecnico non mi risponde(I would like to know if anyone can tell me where I can find the expiration of the existing subscription for Webroot secureAnywhere antivirus installed. i can't find it anywhere and tech support doesn't answer me)

2 months ago

ThickirishmickNew Member

asked in Community 101

Annoying Webroot popup

I just installed a new subscription and now I keep getting a Webroot popup that says the Secure Anywhere Agreement has changed and makes me Agree and Continue. Once was fine but it keeps arbitrarily (every 15 minutes or so) popping up. I have to click the agree button to keep working!Anyone know how to stop it?!

3 months ago

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