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📊 2023 OpenText Cybersecurity Threat Report: Share, Discuss, and Win!

21 hours ago

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Community 101

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2,093 Topics
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2093 Topics

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kntswftNew Member

asked in Community 101

MatthewZNew Member

asked in Community 101

Removing computers from the list of deactivated endpoints

Hello there, Is there a way to remove computers from Deactivated Endpoints list? I have found a thread about similiar subject from 9 years ago. It says that i need contact support . Was there any changes regarding this method in passing monthsl?

20 days ago

AlMaxFresh Face

asked in Community 101

Webroot Effectiveness

In seven years WebRoot has never scanned my computer then reported a threat found. Is the system catching threats prior to infecting my computer and not taking credit for blocking them…. seven years of zero threats makes me wonder what I’m paying for.

29 days ago

oildocNew Member

asked in Community 101

Enter??

I have an a/c but cannot seem to get into Beta testers?? Why?

1 month ago

Duke1000Fresh Face

asked in Community 101

Webroot protection for Samsung Galaxy S22 phone & Galaxy S8 tablet

Just sent email to Webroot support regarding the company’s inability to provide protection for Samsung S22 phone and S8 tablet. Accessed this Community and learned from related topics that as of 11 days ago there seemed to be no fix for the problem. I have been dealing with it since May 2022 since these were only 2 of 7 devices for which protection had been purchased. However, it’s time to renew. Don’t want to continue with a cap in the protection shield. HAS ANYONE FOUND A PROTECTION SOFTWARE THAT WILL COVER THESE DEVICES? Also need to protect in the same package 3 Windows based computers and an older Samsung phone that can already access the Webroot app. Please share a good answer.

1 month ago

mfreetoflyNew Member

asked in Community 101

Deactivating old devices

I made the mistake of wiping my old computer clean without uninstalling software like Webroot. Back in the day you could login to your account and deactivate old computers when you buy a new computer. This doesn’t seem to be possible anymore. Can anyone tell me a way to do this? I’ve already followed the KBarticle link from 6 years ago in an old post and it’s no longer relevant.

1 month ago

RROKayONew Voice

asked in Community 101

Are there Safe Food Log apps or maybe a software program that is not connected to the web. For privacy and security concerns

I am lookin for something that I can input my daily food intake and then have a cohesive look at that aspect of my health. Presently I am trying to write it down in a note book but I discovered there are actual food log apps and even free food log apps I am concerned about you know signing up at another web site or having another app o my smart phone that could be something a hacker could take advantage of in a negative way. Or is just having Webroot on my computer enough? Any help much appreciated thank you

1 month ago

joegarofaloNew Member

asked in Community 101

Help

How do I send a link to install Webroot on another computer

2 months ago

n myersNew Member

asked in Community 101

False Popup Notifications on MacBook

For your information in case others have this. Several days ago I began getting popup notifications in the upper right corner of my screen that would last about 1 to 2 seconds. The time between them varied from about every 30 minutes to about every hour and I could not associate it with any apps I was using. It was giving me warnings and there were several different ones, for examples: “Your computer is being hacked”, “ You have malware in your computer”, “Your iCloud account is being hacked”, “Your Bank Of America Account is being hacked”. That was a good one because I don’ thave an account with them, proving it was false notification. I contacted Webroot Technical on three consecutive days and each time I allowed them control of my computer to determine the problem. The first two failed. They third, Jeffery, found it. Wish I could tell you what it was. It had a small icon among others but no name whereas the others were named. Every time Jeffery would turn it off, it turned itsel

2 months ago

marcosalmeidarjFresh Face

asked in Community 101

Remove False Positive

I come through this message to request the courtesy of the Webroot Antivirus Security Support Team, a new analysis of my NEW WEBSITE, the new URL is being blocked on suspicion of false positive.List of affected URLshttps://www.gabrielespiao.pt/http://www.gabrielespiao.pt/https://gabrielespiao.pt/http://gabrielespiao.pt/https://www.virustotal.com/gui/url/a4344ebd4b13137eb7cfd88167a86cdeced05d5b0156e7c03a53cb7dfb78b49e?nocache=1https://safeweb.norton.com/report/show?url=https%3A%2F%2Fwww.gabrielespiao.pt%2Fhttps://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.gabrielespiao.pt%2Fhttps://sitecheck.sucuri.net/results/https/www.gabrielespiao.ptYours sincerelyMarcos Almeida

2 months ago

Julieta MatayNew Member

asked in Community 101

Icon There is an icon on the task portion of my computer which looks like 2 squares, one black another which partly superimpose the black square is see through whitish that wnen cliked opens to Webroot. Why?

There is an icon in my task bar that looks like 2 squares, one black, the other see through whitish superimposing the black that opens to Webroot when clicked and I cant delete or remove from task bar, why?

3 months ago

TevitaNew Voice

asked in Community 101

cancelling auto renewal

I am attempting to cancel auto renewal for subscription. System seems to want to send acknowledgement to the email address I used to purchase the subscription. How do I gat it to send to my current email address.

3 months ago

supportECC

asked in Community 101

Can't Contact anyone in Sales

Hi Community,Our Business Endpoint Protection is scheduled to renew next week. I no longer have a company credit card to renew, however the only option I see using the online renewal is to pay via credit card.I sent multiple emails and left several voice mail messages at Webroot over the last few weeks and even opened a ticket to see if I could get someone to call me. The support people just say to contact sales and that they will have a salesperson contact me. Nobody at Webroot has contacted me yet? Any thoughts? This is very weird?

3 months ago

Tennia ColeNew Member

asked in Community 101

black screen

I play an online casino game. While in the middle of playing one of the games the screen suddenly goes black even though I am still logged into the casino game. When the reload button comes on it will not reload. I have to exit completely and sign back in to the game. So far this black screen has not affected any other action.

3 months ago

jayboNew Voice

posted in Community 101

A big thank you

I just had a bogus flashing warning on my browser window about my system being compromised. Thanks (once again) to Webroot for protecting my system! There are a lot of scams going on out there and it is a blessing to have RELIABLE security on my PC. Thanks for all the great work and have a great holiday season! 😘

3 months ago

pmasonNew Member

asked in Community 101

hardware

how do I fix “some hardware may not be functioning correctly and needs to be reinstalled”?

4 months ago

joepiccasoFresh Face

asked in Community 101

Windows Ask permission to open WR.

Why do I have to give Windows permission to open Webroot each Time I sign on?

4 months ago

terri67Fresh Face

asked in Community 101

Installing SecureAnywhere INTERNET SECURITY COMPLETE

...on Windows 8.1Should I first uninstall the old version, CE 22.4 (which expired)?

4 months ago

Gunther BartelsNew Member

posted in Community 101

resourcemanager.framework

how can I remove “resourcemanager.framework will damage your computer” if I want to print to the HP all-in-one printer?

4 months ago

root4you2Fresh Face

asked in Community 101

Authentication versus Security Code - alike or different?

On occasion a review of account details with Webroot is preferred for security………… After the insertion of the email registered along with the password, the next block asks for an authentication code……….. When entering the security code the process blocks out the entries, then after three attempts forces a 15 minute lapse………. If a corrective entry is made during the Forgotten Password function, the process remains the same and will not allow valid entry………. Apparently there is a missing link to gain access for reviewing the WebRoot account…..

4 months ago

SXR6Popular Voice

asked in Community 101

Change the email address used for my community profile?

Hi I am enquiring if the address associated with my Community Profile can be changed to another email address? I am happy to raise a support ticket but I just thought I would ask the question in the Community before raising a support ticket.I want to close the email account as it was exposed in the Optus Data breach.Thank you.

5 months ago

ivoperettoFresh Face

asked in Community 101

Windows 7 doesn't start after webroot installing

After install webroot on machine with win7 the OS doesn’t start. I have been install it on 22 machine with win7 and they work ok only in 2 machine OS doesn’t start after installing.Do you have any suggestions?Thanks

5 months ago

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