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  • 1,645 Topics
  • 6,640 Replies

1645 Topics

E
efeustel New Member

Power Utilization on Android 6
Question

Since getting the latest version Secure Anywhere chews through the battery. It used to last three days. Now it can barely get through 24 hours. Could I have two versions throttling one another?

13 0
E
1 day ago
D
duanebrenda New Member

Webroot won't download on my Lenovo Computer
Question

I am trying to download Webroot on my new Lenovo IdeaPad S145 laptop. After nothing happening for a few minutes a message comes up Saying I have to get out of S mode in order to download computer. This is fine but WIndows says that once you switch from S mode, there is no going back. I don't like...

29 1
Rank
2 days ago
C
Carl Buchwald New Member

webroot without Geek squad
Question

can I renew Webroot without renewing my Geek squad coverage

33 1
Rank
2 days ago
L
lbrey New Voice

Secure Anywhere analyzer results
Question

It tells me that a large number of temporary files have been found (3864 MB-Windows/IE only). How and where can I find this to delete the temporary files? And what does it mean that an active process has a possible handle leak (dropbox.exe) Thank you for your help on this.

23 0
L
3 days ago
O
Overwhelmed32 New Member

Deactivate, then reactivate
Question

Hello. I recently purchased the pkg (Antivirus and WiFi Security). I'm a raw novice but I think the antivirus program is stopping me from going to my network admin page. If I deactivate the antivirus program (in an attempt to goto my network admin page), will I be able to reactivate? Thanks.........

36 4
Rank
5 days ago
A
AZJeff2019 New Member

Secure Anywhere Android Issue
Solved

I installed Secure Anywhere on my new Samsung S10e recently. I am trying to set a daily scan schedule but when I click on Security at the bottom of the app and then click Antivirus there is no option to set a schedule. The Antivirus info panel does state that Scheduled Scans are 'On' but that is far...

124 3
Rank
6 days ago
M
Mario Schoeman New Member

Webroot Spreading Ransomware
Question

How true is this? https://www.2-spyware.com/hackers-use-webroot-secureanywhere-console-to-spread-sodinokibi-ransomware#ref-6

103 1
Rank
10 days ago
M
Meowmeow New Member

This is very very hard to use on my iphone.
Question

Using Webroot on my iPhone is a total enigma help.

58 3
M
9 days ago
B
Beethoven234 New Member

Deleting protected devices!
Question

Does anyone know how to delete protected devices from my account - it would seem that Webroot thinks that it is protecting 11 PC's when there is really just the one! - Thanks!

35 1
Rank
12 days ago
Rank
Redwolf79 Popular Voice

survey is done
Solved

I completed the survey and wish to join the beta program again.

868 1
Rank
17 days ago
A
AmbsAdventures

Renewal Notice
Question

Hello, I renewed my subscription and I keep getting pop ups to renew. How can I get rid of this? Thank you!

758 0
A
17 days ago
A
arpy6-2019 New Member

Request for a copy of a report of a "threat" removal.
Solved

The "threat" was removed on 6/30/2019 between 11 AM and 1 PM.

819 3
Rank
9 days ago
A
Alexander40

New member, login failures
Question

Hi there. I created an account for the Webroot that comes with my Best Buy/Geek Squad plan. I registered my product key and set up my account, wrote down my password on paper to be sure I remembered, but when I tried to log in, it said "Login Failed." I thought it was strange, but I just went ahead...

753 0
A
18 days ago
Rank
Redwolf79 Popular Voice

was a beta tester
Solved

I was a beta tester before the “new system”. Then I was out of the loop. Didn’t get updates or messages, so I was completely lost to the whole beta program.

868 3
Rank
18 days ago
H
Hudak

Console Device Status
Question

Have 3 device subscription. My iMac computer shows up in console renamed Home iMac. Added Webroot from play store to android Samsung mobile phone 1. Mobile phone 1 shows up on Home iMac console but also created an un-named console that only shows mobile phone 1. Added Webroot from play store to...

728 0
H
18 days ago
F
filefish44 New Member

Last Pass
Solved

In order to use my newly established last pass account do I have to set it up on the devices I use when I travel, namely, my portable laptop and my iPad?Also, his last pass safe, that is, can the master password be compromised?

949 8
Rank
12 days ago
N
n2vibe

Why does my mobile Secure anywhere Mobile say EXPIRED?
Question

I recently renewed my subscription for Secure Anywhere including mobile. I just got my security report and it describes 3 PC's being covered and 1 mobile, with 365 days left of coverage. I only have 2 PC's covered and 1 mobile so that's the first thing that was wrong. There was an alert (yellow or o...

745 1
Rank
20 days ago
D
DLeeds New Member

What gives with the False Expiration Warning?
Question

I have 646 days left to my subscription. WRSA shows up in a yellow mode - saying the subscription will expire and demanding I renew . The Renew Now button takes the place of the Scan Now button - so running a scan on demand cannot happen. I have an iMac. I opened a ticket and was to told to unin...

768 2
Rank
1 month ago
B
butchiej

My mobile android isn't showing in connected devices
Question

In my Webroot account my mobile device isn't showing as being part of my devices used.

761 1
Rank
1 month ago
T
terrih New Member

redownload
Solved

My husband refreshed our laptop and now webroot isn't on it. I want to redownload it, but I keep getting no licenses found. My keycode is on file, and I still have the card that came with the box.

800 3
Rank
1 month ago
M
Maxa

identity shield blocking access to a trusted website page
Question

i suddenly cannot access the 2nd page of a formerly accessible websitebecause of identity shield's "protecting the foreground window." meaning when i click on "page 2" there's a transparent-grey overlay screen and the cursor is just idling round and round forever. this is new as of today (have used...

726 0
M
1 month ago
E
eranet

Webroot clashes with Google Pinyin (Chinese Input)
Question

Webroot clashes with Google Pinyin (Chinese Input). While the bug is not a severe one. Every time windows 7 starts, Google Pinyin Chinese input bar is bugged by Webroot and would not work. The solution is simply to click on the Webroot tray icon (with padlock symbol) to solve this issue. But this n...

21 1
Rank
1 month ago
Y
ytramtoob

IP address compromise

I've had three calls from someone stating that they are from Micro-Soft and that my I-P address has been compromised, The call comes in linked to my home phone number. I have ignored this but it is so annoying. I was wondering if this has occurred to any other members in the community??

70 2
Rank
1 month ago
D
dm323

Computers showing no internet connection with recent Enable SecureAnywhere DNS activation
Solved

We are on a paid subscription and still getting familiar with the Webroot platform and so far it has been pleasant from acquiring new licenses and deploying to managing it. The 1 site I have default SecureAnywhere DNS High Protection policy enabled are showing the Windows workstations as having no...

130 2
D
1 month ago
K
ksanguin New Voice

Problems installing Last Pass
Question

What in the world happened to Webroot??? I lost account access months ago and realized it was because I didn't want to accept LastPass. Have now buckled to the pressure of not wanting to loose all previous passwords and tried to download Last Pass but received a note that I don't have enough memor...

53 1
Rank
1 month ago

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