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  • 1,769 Topics
  • 6,871 Replies

1769 Topics

Z
Zhearts New Member

New Internet Security Plus cd install
Solved

Are remaining Webroot subscription days added onto a new Webroot cd install?

53 2
Rank
3 days ago
M
myroot New Member

other antivirus
Question

a background edition of mcafee reports a ‘web threat’ on my machine. can i reasonably delete the other antivrus and trust webroot to catch the same threat and deal with it?

39 1
Rank
3 days ago
C
chino m New Member

Password Manager access
Question

I purchased a new Webroot Internet Security Complete keycode which I linked to my Webroot account.  For some reason I am still unable to access the password manager feature. I still have 320 days on the subscription.  Can somebody help me? 

46 5
Rank
6 hours ago
Rank
Slittle75 Frequent Voice

Tech support

I just want to say that yalls Tech Support team is awesome! Called me and helped me with my problem which did not take but a few min. And I also learned something new! Well I just want to share this with all, just be patient when using them, Have a great day And you guys and gall’s in support keep u...

55 2
Rank
4 days ago
E
et47 New Member

searching indexing was turned off.
Question

Getting a message searching indexing was turned off.  Not sure what to do. Do I choose File Settings: Index  encrypted files or treat similar words with diacritics as different words. Rebuild. Index location -current location-new location.  

26 2
Rank
5 days ago
T
terri67 New Member

Ransomware (?) attack
Solved

I’ve used Webroot for years and thankfully haven’t had malware issues. Recently however, I was hit by a (seeming) ransomware attack. I’m very careful, but this came from a news link from Bing ! Anyway, whatever the *$#% it was, I was able to remove it. But are there any other scanners or anti-malwar...

84 2
T
6 days ago
P
pusssykatt New Member

No response from Tech Support
Solved

Windows Update wiped my hard drive this week. I have sent 2 messages to Webroot on the 6th, 7th and today. The response in the past has been almost immediate, however, I have had a response to date. I didn’t call the number because of such quick response, however, this is Saturday and the office is...

98 4
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6 days ago
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topieariga New Member

Credit card has been charged for early self-renewal but no renewal was received.
Question

Hello, I need some assistance on the following situation please. Today, I have decided to renew my subscription early by following the promotional link sent to my email. However, after I typed in my personal details and credit card details and pressed "Buy" nothing happened. Then, a minute later, I...

27 0
T
10 days ago
T
tlc2037 New Member

computer user
Solved

I recently changed browsers from firefox to edge now webroot doesn’t show up in the address bar. How do I get it back.

61 1
Rank
10 days ago
M
MattBuilds New Member

Password / Authentication Code Reset Fail
Question

Oddity: System won’t accept Authentication Code after entering Username and Password. System won’t send Code Reset Email. System won’t send Password Reset Email. System does send Email notification that Authentication Code attempts have exceeded allowance. Technical Support Ticket has gone unanswere...

43 1
M
11 days ago
C
csep New Member

what to do w/ quarantine items?
Question

posts to the same question said they can be safely be left in quarantine but they  are 5 years old & I would prefer to delete them if possible unless there’s a reason to not delete them? thank you

32 1
Rank
10 days ago
P
percy_b New Member

Apps created with G.D.G. "HTML Executable" are flaged as Trojan Horses. Why?
Question

I recently created an application with a tool I have been using for years. HTML Executable (by G.D.G. Software) is a tool used to create eBooks or stand-alone applications from HTML code.   The application that I created was a compilation of HTML web pages that comprised an eBook. After creating the...

91 4
P
4 days ago
J
JEANmicky New Member

false alert ?
Question

In the morning, working on a website , I receive an alert saying my PC was infected and I would have to phone a number to a security platform. I just shudown and start Webroot to look for any problem. Webroot start analysis but nothing was found  and my PC seems to work normaly. Can I be sure that i...

59 3
Rank
5 hours ago
Rank
Slittle75 Frequent Voice

LastPass
Solved

Do we have to create an account for our LastPass password manager every time we renew our Subscription? I have entered my keycode using the little gear on the right of the “My Account” but when I go to my password in my console it shows a yellow fade with an exclamation mark on Password manager?

870 3
Rank
3 days ago
M
Mandos New Member

I am not a Administrator
Question

Give me a Administrator of my Webroot

820 1
Rank
25 days ago
B
BoMor New Member

No Online Acces to Webroot & Can't Remove Mobile Devices
Solved

No Online Access to Webroot:  When trying to communicate with Webroot support, via ticket, message, or wifi, I get locked into an endless cycle of entering my password, allowing cookies, and “we have already had contact with (my email).”  In my browser (Firefox) I’ve added the Webroot URL -- both ht...

903 6
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25 days ago
G
grady New Member

Right click 'permanently delete with Webroot is missing.'
Question

when I right click on a file or .jpg I no longer have the option to permanently delete with webroot.  All I get is Win 10 delete option.

818 1
Rank
27 days ago
J
joecyberenigma New Member

how can I get rid of old devices? How can I convince the webroot console my pixel3xl is a phone?
Solved

Old devices never leave the webconsole. Add the new phone and it shows up as a tablet. Does webroot console actually work?

949 13
Rank
1 month ago
S
sgpayne99 New Voice

Myloginhelper scam
Question

Myloginhelper was installed and it’s a scam, apparently, and I can’t find it on my system to uninstall it! If you know exactly how to uninstall this particular item, please let me know. Thanks.

897 10
S
1 month ago
M
megangils New Member

no more green check mark safari
Question

I use safari and I am no longer seeing the green check mark next to webcites. I looked at the Safari extensions and its not there.

842 1
Rank
1 month ago
R
rubi hurtado New Member

codigo invalido
Question

Compre mi cd, en tienda y al momento de la activacion me dice que es inválido el código, pero no me marca que expiró ni nada de eso, solo que es inválido el codigo y esta nuevo, lo acabo de abrir 

831 1
Rank
1 month ago
D
dfhetrick New Member

Virus scan failed
Question

I can’t open attachments from e-mail anymore.  I get an error saying “failed - virus scan failed”.  Any ideas?

834 0
D
1 month ago
L
LNAWalters New Member

What is an authentication code?
Question

I have passwords and I have a security code, but when I tried to log in, it asked for an authentication code. I have no idea what this is or where to find it. Can anyone please enlighten me?

842 0
L
1 month ago
M
MadelineB New Member

scammed with phony webroot website
Question

Lenovo 2019 Premium Flagship ThinkPad E590   Purchased: 1/8/20 Delivered: 1/11/20 Set-up: 1/12/20   I tried to install Webroot Internet Security Complete on my new computer. Instead of using the website listed on my email receipt from Webroot, I did a search for Webroot on the internet. I ended up o...

846 1
Rank
1 month ago
A
Andrew1222 New Member

How do I reset my password?
Question

Ok, so my issues I am having is now how to reset my password with in the web broswer its how to reset it in the applications in access control. I set it a while ago but I just dont remember it. I cant seem to find it anywere or any help.

825 1
Rank
1 month ago

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