I enter all of the necessary API Authentication info and successfully authenticate. It shows “Good Connection”. I go to Clients and none of them show. Back to Settings and can see the API Authentication has disconnected.
I had this same issue with the Sophos plugin which was fixed by adding the Automate User to the Sophos Groups (Classes) that were created when the Plugin was installed. There are no groups for the Webroot plugin. I have given my account access to the Webroot plugin within permissions. I’ve re-authenticated to Automate with the new permissions, but it continues to behave the same.
What do I need to do to keep the Webroot API connected within the Plugin so that I can work with the tenants?
Best answer by kajwaniView original