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Problem with Webroot generating tickets in Manage

  • 16 July 2021
  • 1 reply
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Hello Everyone,

 

       I work for an MSP that uses Connectwise for our RMM. We used to have tickets generated to Manage with HMN priority from Webroot whenever a threat was detected. Our last Webroot threat alert received in an automated fashion was the end of May. We had it setup with the Email connector so I’m guessing we had things set within Webroot to email our support@ email which then creates the ticket. Can any of you assist me in getting that working again? Is it part of the Plugin within Automate or within Webroot itself?

 

Thank you for any assistance you can provide.

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Best answer by ngoknel 8 September 2021, 11:04

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@AmberJ,

Before we can provide a comprehensive answer, there are a great many questions we need to ask to understand the specific circumstances and environment.  To resolve your issue, it would be best if you could raise a support ticket via https://www.webroot.com/gb/en/business/support/contact 

Thanks very much!