Knowledge Base

How to configure site overrides for DNS Protection

How to configure site overrides for DNS Protection
Userlevel 2
Badge +14
It’s possible to configure overrides for specific sites, to either explicitly allow or block access. This is helpful if you have sites that you always want to allow or block, regardless of the DNS Protection policy. Overrides are also referenced as exceptions, white lists (allowed traffic), or black lists (blocked traffic).
To configure an override:
1.  In the GSM console, select Overrides > Web Block / Allow List tab.
The following example shows blocks in place for and, with being allowed.

2.  Click the Add button to display the Create Entry Window.

To add an override:
  1. From the Global or Site Override drop-down menu, select the override list you want to edit.
  2. In the URL field, enter the domain name of the website you want to create an override for.
  3. Select one of the following Action radio buttons:[list]
  4. If access to the site entered should be allowed, select the Allow radio button.
  5. If access to the site entered should be blocked, select the Block radio button.
  • Click the Create button to complete setup.[/list] 
    3.  If you selected the Allow ratio button, you can enable or disable the blocking of malicious URLs,  via the Block Malicious URLs setting. This setting is on by default and will result in the site being blocked if the URL becomes malicious for any reason.


  • 3 replies

    Badge +3
    We have a customer who is requiring to have access to DNS protection block/allow list in real time. However it seems there is no way to give Site admin this access (customer admin can not be GSM admin). Is there any way to enable customer to have visibility and control to their site's block/allow list?
    Userlevel 7
    Badge +33
    Hi @JNYMAN , I would recommend that you reach out to our support team as they can let you know the best solution for your specific situation. You can open a ticket or call them at 1-866-254-8400.
    Badge +3
    An update/note if someone has similar issue: I did contact Webroot rep and it seems the only user that can access Web Block/Allow List is indeed GSM Global admin. So no customer access unless we set up a customer specific GSM instance. According to Webroot, there is no feature planned that would allow lower level user to edit that list (per site or global).


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