I am new at using the webroot endpoint security. I had a threat detected on one of my endpoints and I was alerted on the webroot management console dashboard. I clicked on the 1 endpoint protect needs attention to view threat. As usual, it gave me information on the threat and the endpoints affected by the threat. On the very right-hand side, there is a brush icon to clean up the threat. I clicked on to manually clear the threat, all it did was run a scan on that endpoint but it did not remove the threat. The threat is quarantined but it keeps alerting me on the dashboard saying 1 endpoint needs protection. I assumed that I had the ability to manually clear threats on endpoints, but I may be wrong. I had used other endpoint protection software in the past that gave me the ability to manually clear threats on endpoints. If I can get some enlightenment on how threats are cleared, whether if its automatic or manual. I will really appreciate the feedback and responses.
Best answer by coscooper
@Raj.R - if you're seeing "Needs Attention" listed next to a site there's a chance the agent auto remediated and there's no threat to remove manually. If you select the endpoint computer in the Groups Tab within the management console, there should be a scan log with a status and under the column Status, it should read Threats Detected - View - click the view button and you'll notice these are already quarantined.
This means the agent auto remediated these and there isn't anything else needed. This status will clear after the next scheduled scan.