Right-click "Scan with Webroot" context menu option disappeared: Windows 10 64-bit


Userlevel 2
Badge +9
Right-click "Scan with Webroot" context menu option disappeared: Windows 10 64-bit Webroot Secure Anywhere Business Endpoint Protection 9.0.12.52

2 replies

Userlevel 2
Badge +9
Yes, the option "Enable Right-Click Scanning in Windows Explorer" is enabled.  Yes, I also tried rebooting.
Userlevel 5
Badge +20
? - This feature was not removed. It's still there (see screen shot attached). If you've not contacted support, reach out to them as they should be able to figure out what's happening and provide you with an answer.
 
> Grab the logs (web console - advanced -> customer support diagnostics (This will have the agent gather it for you and send all the logs to a private server for analysis)
> Open a ticket in your console -or- https://www.webroot.com/us/en/business/support
 
?
 

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