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Frozen Scan of SD Card on Android

  • 10 April 2013
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Frozen Scan of SD Card on Android
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Question

Webroot's scan on my Android device is locking up when it reaches a certain point on my sd card.  Why?

Answer

The first thing to check when this kind of issue occurs is to verify that the sd card is not corrupt.  The scan may be locking up on a corrupt file.  There are various ways to check for corruption, but this one is probably the easiest:
 
1. Take out the SD Card, making sure to properly unseat it first.  If you're uncertain how to unseat the SD Card, please consult your device manual.
2. Plug it into your computer using either an sd card port or an adaptor that allows the card to be read.
3. We'll now check the card using the same method we would check a hard drive for corruption by using Scan Disk.  Go to Computer (or "My Computer" on XP) -> right-click the new drive that should have appeared there to signify the SD Card -> Properties -> Tools -> Check Now
4. Put checks in both boxes and click Start
5. When the scan is complete, it may have fixed some file system errors.  Now go ahead and reinsert the SD Card to see if the issue is resolved on the next scan.
 
Even if Scandisk does not find file system errors, it's still possible there is corruption.  Another quick and easy way to check for this is to:
1. Take out the SD Card, making sure to properly unseat it first.  If you're uncertain how to unseat the SD Card, please consult your device manual.
2. Plug it into your computer using either an sd card port or an adaptor that allows the card to be read.
3. Create a new empty folder anywhere on your computer (not on the sd card itself).
4. Copy the entire contents of the sd card to that folder.  Be careful not to "move" but rather just to "copy."
5. If the process hangs and Windows declares it's trying to find a solution to the problem or it says "not responding" after a period of time, Windows has just encountered the same corruption WSA did, which indicates the problem resides in the SD Card itself.  Scandisk can help sometimes, but otherwise it's a defective card.
 
If neither of these suggestions help, or if you're receiving a specific error message, please feel free to ask about the specific error message in the Android forum or open a support case.

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