You can re-enable 2FA for your admin account using the Webroot management console. It is not possible for one Admin account to enable or re-enable 2FA for other Admin accounts.
Beginning in early December, if you attempt to log in to my.webrootanywhere.com, you will be redirected automatically to a new login URL: identity.webrootanywhere.com. Any bookmarked links to my.webrootanywhere.com pages will still work, but will also be redirected automatically to the new login page URL. Please inform your customers as needed.
To re-enable 2FA for your Admin account:
- Log into the Webroot management console.
- In the top navigation bar, select the Admins tab.
- Go through the list of Admins, find your account and click it to display your Admin account details in the right panel.
In the Admin details screen, scroll to the bottom, locate the 2FA section and click Enable.
- The Setup 2FA - Step 1 screen displays and will prompt you to setup 2 security questions. Choose two questions, provide answers, then click Continue.
- The Setup 2FA Step 2 screen displays. You will be prompted to download and install an authenticator app from the Google Play Store or Apple App Store to a smart phone or tablet, preferably with a working camera.
Examples of authenticator apps include:
- Google Authenticator
- Microsoft Authenticator
- LastPass Authenticator
- Authy 2-Factor Authentication
Note: If you have already downloaded and connected an Authenticator App to the Webroot management console, you will have to clear the old settings out of the Authenticator App and re-set the connection back up. See the Authenticator App for assistance with this step.
- Open the authenticator app and follow the prompts to enable the app to access the camera to scan the QR code that is presented.
If you are unable to scan the code, click Show more for additional assistance.
Click Can’t Scan the QR code and manually enter the entire code provided into the Authenticator App. The code is case sensitive.
Proceed to step 7.
- Enter the verification code from the authenticator app in the box under Step 4, then click Verify Code.
- The code will be verified and the screen will present a Verification Successful message once completed. Click Complete Setup to finish setting up 2FA.
Note: If you get a red Verification Unsuccessful message when entering the code, codes are only valid for 30 seconds. Enter the new code displayed by the Authenticator App and click Verify Code.
- 2FA is now successfully setup and the Congratulations screen will display. Click Go to Console to log into the Webroot management console using 2FA.
The authenticator app will supply the authentication code that you will be prompted to enter at login, which replaces the Security Code.
Note: The Security Code will be stored for your user and will be used if 2FA is disabled.
An email from email@example.com will be sent to you informing you that 2FA has been enabled for your account.
For more information on 2FA, please see:
- 2FA FAQ for Business
- Setting up 2FA for Business Admin accounts
- How to check what Admin accounts have 2FA enabled
- How to disable 2FA for Business
- How to access your console when your smart device is missing and 2FA is enabled