A few issues

  • 4 October 2017
  • 1 reply

This morning I noticed that the WRSA.exe on our terminal server has been spiking about 50% CPU usage. It lasts between 5 - 10 minutes and happens sporadically during the day. The server itself hosts only one program that our sales team uses.  
The other issue we have been having is that I noticed that the WRSA.exe on our windows 10 computer is creating about 6-8 new remote ports every second. I don't know how long it has been doing this but it is flooding our netstat and TCPView.
I am not too familiar with this particular side of the tech world so any advice would be welcomed.
EDIT: Forgot to mention that I updated the policy to the administrator endpoint to allow access to the interface, it has been a few days and still gives me the message to have the administrator to allow access. I have tried to refresh configuration but it still shows the message.

Best answer by JP_ 5 October 2017, 01:00

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Userlevel 7
Salutations @,
We'll need you to open a ticket with our Team and also submit Logs, as your CPU could have a ton of potential root causes.
For immediate help, you can always call them directly by Phone:
Business Technical Support: Call 1-866-254-8400