I see you have gotten no response to this. I get the same message. When I emailed for help they sent me a phone number to call which will be impossible since I work the entire time the phone number is accessible. I would love to hear what the solution to this is. I am at the point where I am just going to uninstall this and buy a new product. Worst recommendation ever of antivirus protection!
Hello @murphygirl1541 & @frustratedwithwebroot ,
Sorry that this post was lost in the mix..my sincere apologies. Please have a look below
Sign into your Online Account Console
Here is more information: https://answers.webroot.com/Webroot/ukp.aspx?pid=17&vw=1&app=vw&solutionid=893
If you continue to have these issues then please Submit a Support Ticket and they will gladly check this out for you free of charge.
Hope this helps?
Hello again @frustratedwithwebroot
Sorry I didn’t mention that you have to Create your Online Account Console if you haven’t already.
Here is instructions to Create your Online Account Console.
Thank you. This was helpful!
You're most welcome! 😊
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