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add a computer that has exprired code

  • 19 February 2019
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I have a computer that did not update when I updated by adding a new code from my expired code. how can I update or do I need to delete the computer and re add it. Also how do I add a new computer to my list. if I need to delete the old webroot and re install new computer how do I do that
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Best answer by TripleHelix 19 February 2019, 03:36

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Hello @kens and Welcome to the Webroot Community!



A few things here:



1: Do you have your Online Console Setup?

2: Do you have PC's on the Console you no longer want on there? If so see 2a

2a. Look here to see if you need to do this? https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240#.UcySIZz3McM

3: WSA is always up to date and for PC the latest version is v9.0.24.49 https://community.webroot.com/home-product-releases-27/product-update-pc-agent-version-9-0-24-49-337124

4: If you need the installer here it is: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

5: If you just need to install the new keycode do it here: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2



If you have any other questions feel free to ask and any other info would be helpful.



Thanks,
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My online account says my wifes computer is expired. I need to update that with a new code I purchased. I also want to add a new laptop. How do I make sure a computer is no longer on my protected list. I erasted it from my protected computers list.
Userlevel 7
Badge +63
My online account says my wifes computer is expired. I need to update that with a new code I purchased. I also want to add a new laptop. How do I make sure a computer is no longer on my protected list. I erasted it from my protected computers list.

5: If you need to install the new keycode do it here and Activate and make sure to add the new keycode to your online console: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2
Userlevel 7
Badge +63
@kens if you still need help you can always Submit a Support Ticket or call Webroot at 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT) otherwise just follow my instructions in my first post.



Thanks,