Question

Adware claiming infection to induce you to buy their antivirus

  • 14 October 2020
  • 2 replies
  • 58 views

Badge +1

My wife's Galaxy S20+ cellphone has a persistent pop up warning that there are 39 viruses infecting her phone. They use a 4 minute countdown clock to strike panic claiming the Sim card is about to be corrupted. Every time she opens her phone it pops up. We run a scan with webroot and of course NO viruses. How do we get this pop up deleted?

 


2 replies

Userlevel 7

Hello @KentWarren 

 

It’s best to Submit a Support Ticket and they will sort it out for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

Userlevel 7
Badge +20

Perhaps you may want to consider installing an adware blocker? 

 

Using AdG**** with Webroot on my android phone.

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