I rarely “sign-in” to my.webrootanywhere.com, but attempted to do so today, after renewing my subscription.
When entering my username/email and password, I am then asked to enter an “Authentication Code”. I cannot locate an “Authentication Code” anywhere. I have a “security code”, a “product keycode”, but I do not recall ever having an “Authentication Code”. As far as I recall, I never set up 2-factor-authentication (and if I did, I do not receive an email or text with a code after entering my username and password).
Please advise as to how I might resolve this issue.