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blacklisted website downloaded something on my pc and I can't find it

  • 29 August 2020
  • 5 replies
  • 121 views
R
Rank
Userlevel 1

I was on the American Chemical Society website and a tab opened up by  itself. I must have done something when I went to the tab because as soon as I did, something was downloaded to my computer and it went too fast for me to be able to see what it was or where it ended up. I searched the entire hard drive manually for everything that had a “date modified” of today around the time it happened. Nothing was suspicious except for a file that I “did not have permission to access,” but the file was empty and created in 2019. It said it was modified around the time the incident occurred. I couldn’t delete the file either because it said something in the file was open. I checked the task manager and it said nothing was open. Webroot did a scan and found nothing. What do I need to do?

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Best answer by TripleHelix 29 August 2020, 02:35

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5 replies

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @rhilldef 

 

It’s best to Submit a Support Ticket and they will do a security check to make sure your clean.

 

Also upload that file to VirusTotal to see what it says and post the link for us to see. VirusTotal

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
R
Rank
Userlevel 1

I used VirusTotal and scanned the url that downloaded the file. testupgrade.getstablesystemsupdate.work VirusTotal said under the “Detection” Fortinet - Phishing. Is there anything under details that would be helpful? I submitted a support ticket.

TripleHelix
Rank
Userlevel 7
Badge +63

Here is what Webroot has to say about the site and you can check it for yourself: https://www.brightcloud.com/tools/url-ip-lookup.php

 

But we would need info on the file and Webroot Support will check it out for you!

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
R
Rank
Userlevel 1

Thank you! I submitted the ticket and support is working on the issue. 

TripleHelix
Rank
Userlevel 7
Badge +63

Thank you! I submitted the ticket and support is working on the issue. 


Great and don’t forget:

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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