Question

Blue Icon

  • 8 September 2019
  • 6 replies
  • 71 views

Badge +3
There is a blue icon saying the first scan not complete. Apple popped up saying I had 3 viruses and there was 30% damage to my Mac. The blue icon has been up there for a while. I've read that you have to uninstall/reinstall, but I won't have a new key code to put in. What should I do?

6 replies

Userlevel 5
Badge +17
If your subscription is current you enter your existing keycode.
Badge +3
I don't know my existing code so I went to account and tried to change my password and it won't let me to get into my account.
Userlevel 5
Badge +17
I think you will need to lodge a support ticket with Webroot.
Go to the Webroot website and their are instructions on contacting support.
As Webroot have offices and websites in different countries it is best to use the website closest to your location.
Userlevel 7
Support Ticket or Contact Webroot Support Links. ☺
Badge +3
Thank you. I'm waiting back for a response now.
Userlevel 7
Thank you. I'm waiting back for a response now.
Just a reminder: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Reply