Question

Can't fin threat found after full scanning

  • 31 December 2019
  • 1 reply
  • 54 views

Userlevel 2
Badge +7

Hi,

I’ve o full scan for my device and after it has been finished It became red and 46 threats removed at home, but I in’t find them in quarantine or anywhere, what I have to do now after full scan? .. I want to check if these threats are false-positive or something I want .


1 reply

Userlevel 6
Badge +16

Hey there @MohammadEid ,

I’d recommend grabbing a log of this scan and sending it to our support team: 

Home Support

Business Support

They’ll be able to analyze your logs and find out why you can’t see the threats in the quarantine list and tell you what they were. 

Please update us on your results! 

-Keenan

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