Question

Can't reinstall webroot onto Mac

  • 29 May 2020
  • 1 reply
  • 58 views

So I purchased webroot 6 months ago at Best Buy and I recently uninstalled it as it was making my laptop very loud, hot and drained the battery. I tried to reinstall it  (on mac) but I could only get to step two of these instructions offered https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1220 . The only thing that pops up when I click the dmg file is a pop up of the webroot icon and when I click on it I, I briefly see something pop up on the dock but it quickly dissapears. I can’t do anything else from here.


1 reply

Userlevel 6
Badge +17

@Omar D  ,

It’s possible your uninstall was not completed fully and may need to be restarted. Can you go through these instructions before doing another full reinstall? https://community.webroot.com/macos-123/uninstall-webroot-secureanywhere-from-mac-os-catalina-343170

 

If that doesn’t work, it may be best to contact our SUPPORT TEAM for assistance.

Please let me know if that helps - thanks!

-Keenan

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