Can't reinstall webroot onto Mac

  • 29 May 2020
  • 1 reply

So I purchased webroot 6 months ago at Best Buy and I recently uninstalled it as it was making my laptop very loud, hot and drained the battery. I tried to reinstall it  (on mac) but I could only get to step two of these instructions offered . The only thing that pops up when I click the dmg file is a pop up of the webroot icon and when I click on it I, I briefly see something pop up on the dock but it quickly dissapears. I can’t do anything else from here.

1 reply

Userlevel 6
Badge +17

@Omar D  ,

It’s possible your uninstall was not completed fully and may need to be restarted. Can you go through these instructions before doing another full reinstall?


If that doesn’t work, it may be best to contact our SUPPORT TEAM for assistance.

Please let me know if that helps - thanks!