Question

Cannot send support ticket due to cookies?

  • 5 January 2020
  • 1 reply
  • 73 views

Badge +3

I can’t send a support ticket. It says I’ve submitted a ticket before and asks me login again. The message to accept cookies is there and I accept, but it keeps reloading the password page and keeps asking me to accept cookies, which I do everytime. I’ve cleared my cache and cookies in Chrome then opened a new window, I’ve tried to send a support ticket in Internet Explorer and even restarted my laptop and opened Chrome again, no luck. Is Webroot avoiding me? 


1 reply

Userlevel 6
Badge +16

Hey @dbeck027 ,

I’m sorry to hear you’re having difficulties sending a ticket! Can you please private message me the e-mail you used to send a ticket? I’ll make sure it’s in the system.

 

I’m aware of that “accept cookies” message but it shouldn’t be preventing you from sending a ticket. Please PM me the above details and I’ll help you out! 

-Keenan

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